Technical Sales Support Specialist Kleen-Rite Corp., THE reliable supplier to the car wash industry, is seeking a customer-focused Technical Sales Support Specialist with strong mechanical aptitude and practical equipment troubleshooting experience to support our customers and internal teams. In this role, you will help diagnose car wash equipment issues, identify the correct parts, and guide customers through practical solutions that keep their operations running efficiently. You will work closely with Sales, Customer Service, and Purchasing to provide technical guidance, product recommendations, and troubleshooting support. Car wash industry experience is preferred but not required. Candidates with backgrounds in industrial maintenance, mechanical or electrical service, equipment repair, or similar technical work are encouraged to apply. Strong troubleshooting skills, a willingness to learn our equipment and products, and the ability to explain technical information clearly are essential to success. This is an office-based role providing car wash and equipment troubleshooting support to customers by phone and email while working alongside our team and sharing technical knowledge with coworkers in person. You'll put your hands-on knowledge and experience to work helping customers identify problems, understand their options, and keep their equipment running.
Work Location:
This position will be based at one designated office. Our Pennsylvania headquarters is preferred, but our Texas or Missouri locations may also serve as the primary work location. How You'll Make a Difference: Technical Support & Customer Solutions Support and guide customers and internal team members with technical questions related to car wash equipment, parts, systems, and operations Read and interpret schematics, parts breakdowns, wiring diagrams, manuals, and technical documents Gather information, research potential causes, and guide customers through appropriate troubleshooting steps Recommend practical solutions, replacement parts, upgrades, or corrective actions based on customer needs Provide guidance on mechanical, electrical, plumbing, and controls-related issues within your knowledge and experience Help customers minimize equipment downtime through timely, accurate support and follow-through Sales & Order Support Work with Sales and Customer Service to answer technical questions and support customer needs Help identify the correct parts and verify compatibility with existing equipment Support quoting and order accuracy by verifying parts, configurations, and technical details Recommend products and equipment solutions that meet customer needs Support customer relationships and sales opportunities through helpful, informed recommendations Internal Collaboration & Training Serve as an internal technical resource for Sales, Customer Service, and other departments Share product knowledge and provide technical training to internal team members as needed Help develop and maintain troubleshooting guides, technical reference materials, and product documentation Work with coworkers and vendors to research unfamiliar issues and identify solutions Stay current on Kleen-Rite products, vendor equipment, and relevant industry developments RequirementsWhat You Need to Succeed: Hands-on experience in equipment troubleshooting, industrial maintenance, mechanical or electrical service, equipment repair, or a related technical field Strong mechanical aptitude and a practical, systematic approach to problem-solving Experience troubleshooting equipment involving components such as motors, pumps, sensors, relays, switches, plumbing, or controls Ability to read and interpret technical diagrams, manuals, and parts breakdowns Clear communication skills and the patience to guide customers and coworkers through technical questions Willingness to learn unfamiliar equipment, research issues, and ask questions when needed Strong organizational skills and the ability to manage multiple customer needs and follow through on outstanding issues Basic computer proficiency, including email, spreadsheets, web applications, and business systems Professionalism, reliable attendance, and a strong commitment to customer service and teamwork What Sets You Apart:5+ years of relevant hands-on equipment service, maintenance, or troubleshooting experience Experience owning, operating, managing, servicing, or maintaining a car wash Familiarity with Kleen-Rite products, equipment, and part numbers Experience with PLCs, programming, or automated control systems Experience in parts sales, inside sales, service advising, or equipment technical support Experience training others or explaining technical processes Why Join the Kleen-Rite Team? Family-Owned & Operated for Over 60 Years! MondayFriday Schedule for Work-Life Balance Weekly Pay with Direct Deposit Employer-funded retirement contributions averaging 8%+ annually no employee contribution required Comprehensive Benefits Medical, Dental, Vision & More Employer-paid life insurance for added peace of mind Earn Bonuses by Achieving Company GoalsVisit our website for more information about Kleen-Rite: www.kleenrite.comKleen-Rite Corp. is an Equal Opportunity Employer. Vision: We will be THE Reliable supplier to the car wash industry. Mission: We service our customers with the best people, products, and pricing, to help them achieve success. Values: Reliable you can count on us. Integrity always doing the right thing. Dedication committed to doing our best. Family we take care of each other. Community investing where we live. Faith God honoring company. Profitability success breeds success.
