Quality Engineer IV - Contact Center (CCaaS)BOK Financial is offering an exciting role for a tech-savvy individual passionate about technological advancements and career growth. This position involves developing processes, testing procedures, and implementing systems to ensure products meet regulatory requirements and client expectations. As a quality engineer, you'll manage IT systems and enterprise architectures, ensuring high-quality standards from concept to development. Team Culture BOK Financial is a place where your passion for technological innovation is valued and career development is encouraged. The company fosters an environment where unique talents can thrive, achieve high standards, and contribute to prestigious projects. It's an ideal platform to advance your IT career within a vibrant and supportive culture. How You'll Spend Your Time You will oversee and guide the creation, maintenance, and adherence to test strategies, test data, and defect management processes. You will ensure product integrity by reviewing and guiding the quality standards of systems, processes, and procedures. You will create and uphold testing standards across enterprise platforms to reduce failures and ensure product quality. You will manage processes for triaging defects to keep the backlog healthy. You will create and implement preventive measures using innovative metrics to improve defect detection and reduce escaped defects. You will work with stakeholders and leaders to find opportunities, solutions, and implement product improvements and efficiencies. You will review and guide audit documentation to ensure process adherence. You will guide the training strategy by coaching, mentoring, and developing team members on quality standards and best practices. You will implement systems to solve quality issues in software and product development. You will collaborate with the Automation team to review trends and optimize the test suite. You will build and sustain strategic relationships with stakeholders. You will conduct internal audits and improve risk management practices and documentation. You will work independently, utilize internal resources, and guide team members.
Education & Experience:
Requirements This level of knowledge is normally acquired through completion of a Bachelor Degree in Computer Science/Information Science/Information Technology or related field of study and/or 10+ years of directly related experience in Quality Engineering and/or Quality Assurance or equivalent combination of education and experience. Top 3 reasons to apply Investing in our talent and building a great workplace is a top priority for us. Empowered employees Award-winning culture Community commitmentBOK Financial Corporation Group adheres to state specific pay transparency requirements. In order to be considered for a position with BOK Financial Corporation Group, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the application deadline. Base salary range explanation: The base salary range represents an average range for this position. Actual offers to be determined based on the candidate's qualifications, skills, experience and education. See job details for salary range and bonus type.
Benefits:
BOK Financial Corporation Group offers industry-leading benefits addressing your complete physical, financial and emotional health. Click here to see our benefits. About BOK Financial Corporation For more than a century, BOK Financial Corporation has helped fuel the success of clients and communities. Since our humble beginnings in Tulsa, Oklahoma, we've grown into a diversified financial services company that serves consumers, small businesses and international corporations—and everything in between. Operations focused in an eight-state footprint5,000 team members$53.2 billion in assets*$129.3 billion in assets under management and administration*$9.3 million donated to local nonprofits in 202556,000 volunteer hours by our employees in 2025*At June 30, 2026
