Store Customer Service Specialist (CSS) (This position is based in Knoxville, TN)

Job TitleRequirements: Takes customer orders accurately and courteously at store counter by operating a computer terminal, logging orders, inputting correct data and being familiar with products, policies and procedures, etc. Performs suggestive sales by recommending additional products or tools (i.e., books, specials, etc.). Fills accurately over-the-counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer, etc. Assists Coordinator with Cash Reconciliation Ensures desired number of products are on shelves by ordering and checking inventory levels. Keeps accurate counts of stock and supplies. Cleans and organizes the storage area, including sweeping, organizing pallets, tote breakdown, etc. Stores and organizes material on the shelves and surrounding areas. Accurately distributes materials to various locations. Removes damaged product from the product totes and move to Returns for further processing. Works in rack area and keeping the racks supplied at all times. Performs cleaning in store area as necessary, wiping down shelves, dusting, sweeping, rotating inventory, etc. Assists customers with questions as necessary. Additional: Performs other duties as assigned or needed. Assumes supervisory duties in the absence of the coordinator. Operates pallet jack and hand cart. Flexibility in schedule (all month ends and 3 Saturdays a month minimum.)