Are you an experienced service leader with a passion for customer support, technical problem-solving, and team development? We are seeking aService Directorto lead our Service Department and ensure exceptional support for customers and distribution partners. This role is responsible for overseeing field service operations, remote technical support, warranty administration, service training, and technical documentation while serving as a key liaison between customers and internal departments. Apply now!
Work Model:
On-Site
Full-Time
What You Will Do:
Lead the Service Department, including field service, technical support, warranty administration, and service training functions
Partner with customers, distributors, and internal teams to resolve technical issues and improve customer satisfaction
Utilize service and warranty data to identify trends, drive continuous improvement initiatives, and enhance product performance
Partner with Sales teams to address warranty and goodwill considerations in customer escalation scenarios
Develop and oversee the delivery of technical service training programs
What You Will Need to Be Successful: Bachelor's degree in a related field preferred, or an equivalent combination of education and experience
5 to 10 years of experience in equipment service management, technical support, or a related leadership role
Strong leadership, communication, troubleshooting, and customer relationship management skills
Experience supporting industrial, heavy equipment, agricultural, construction, manufacturing, or similar equipment environments is preferred
Ability to travel up to 25%, including occasional international travel
Benefits Overview:
Medical, dental, vision, & life insurance
Critical illness, accident coverage, short-term, & long term disability insurance
401k match
11 paid holidays per year Interested and qualified candidates can contact Alex Borsay at (515) 225-7000 or email aborsay@thepalmergroup.com.#ZR
