The Venue Event Captain is the onsite operational leader responsible for delivering an exceptional guest experience throughout each event. As the primary venue representative during assigned shifts, this role oversees venue operations, beverage service, bartender leadership, vendor coordination, facility readiness, and real-time problem-solving to ensure seamless event execution.
Reporting directly to the Event Operations Lead, the Venue Event Captain partners closely with corporate support and operations teams to uphold the service standards and brand expectations of 828 Venue Management Company. While closing shifts place a greater emphasis on beverage operations, all Venue Event Captains are expected to support overall venue operations and assist wherever needed to ensure a successful event.
This is a part-time position with opportunities for increased hours and responsibilities based on event volume and venue performance.
ESSENTIAL DUTIES & RESPONSIBILITIES:
EVENT LEADERSHIP & GUEST EXPERIENCE
Serve as the primary onsite venue representative during assigned event shifts.
Deliver exceptional hospitality to clients, guests, vendors, and event partners throughout the event.
Proactively identify and resolve issues to minimize disruptions and maintain a positive guest experience.
Support operations lead in executing events according to company standards, booked venue services, and client expectations.
Assist with event flow and operational priorities as needed throughout the event.
VENUE OPERATIONS
Open and/or close the venue in accordance with company operating procedures.
Ensure venue cleanliness, organization, safety, and readiness before, during, and after events.
Complete opening and closing checklists and report maintenance concerns or facility issues.
Support venue services, décor installations, in-house rentals setups, and other venue offerings as assigned.
Conduct routine property walkthroughs throughout the event to ensure venue presentation, safety, cleanliness, and operational standards are consistently maintained.
Clearly document event details, including incidents, staffing, and/or operational concerns to management
Ensure vendors comply with venue policies and operational requirements.
Complete ad hoc requests from Event Operations Lead and/or other team members surrounding administrative, operations, and property needs
Support inventory accountability and proper handling of venue equipment and supplies.
SKILLS & REQUIREMENTS: 2+ years of hospitality, event, venue, or food & beverage experience preferred.
Previous bartending experience required.
Leadership or shift lead experience preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities with the ability to remain calm under pressure.
Ability to manage multiple priorities in a fast-paced event environment.
Must be available to work evenings, weekends, and holidays based on event schedules.
Must be at least 21 years of age.
Current alcohol service certification required (market-specific).
Valid driver's license
Must have reliable transportation, cell phone, and working computer
Stand and walk for extended periods.
Frequently lift and move up to 50 pounds.
Work indoors and outdoors in varying weather conditions.
Bend, kneel, climb stairs, and perform physical event setup and breakdown.
Wear approved event attire.
Willing to commit to a consistent workload
COMPENSATION
Hourly, paid bi-monthly
Position is eligible for overtime
Employee will have shift opportunities at three (3) venues in the greater Indianapolis market
The company cannot guarantee the number of hours or events scheduled
Relocation reimbursement is not offered
828 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
