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Call Center Representative

express employment professionals defunctEast Boston, MAJunior L3

$21.00 - $23.00 per hour

Customer Service RepresentativesReceptionists and Information ClerksSwitchboard Operators, Including Answering Service
Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesAll Other Business Support Services
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Call Center Representative We are seeking a professional and reliable Call Center Representative to join a fast-paced, high-responsibility environment. The ideal candidate will have strong communication and typing skills, a consistent work history, and the ability to handle sensitive calls with professionalism and attention to detail. Previous experience in a medical setting is highly preferred, but not required.
Location: Boston, MA Pay: $21.00–$23.00/hour Candidates with directly relevant experience, such as hospital switchboard or answering service experience, may be considered for a higher pay rate.
Schedule:
  • Full-time, onsite. Four schedule options available. Training: Monday–Friday, 10:00am–6:00pm for approximately 2–3 weeks
  • Schedule Options
  • This is an essential position within a 24/7 operation. Candidates must be reliable and available to work their assigned schedule, including some holidays and during inclement weather. All positions are fully onsite.
  • First Shift: Monday, Tuesday, Wednesday, Friday and Saturday. Shift falls between 7:00am–6:00pm. Thursday and Sunday off.
  • Second Shift: Monday, Tuesday, Thursday, Friday and Saturday. Shift falls between 2:00pm–11:00pm. Wednesday and Sunday off.
  • Swing Shift: Tuesday, Wednesday, Thursday, Friday and Saturday. Shift falls between 10:00am–8:00pm. Sunday and Monday off.
  • Swing Shift: Sunday, Monday, Tuesday, Wednesday and Thursday. Shift falls between 10:00am–8:00pm. Friday and Saturday off.
  • Training Requirement: All new hires must be available for Monday–Friday training from 10:00am–6:00pm for approximately 2–3 weeks, regardless of their assigned schedule.
Responsibilities:
  • Handle inbound calls from patients and medical staff with professionalism and empathy
  • Accurately document and manage sensitive information
  • Provide clear, concise communication and support
  • Navigate systems efficiently while maintaining attention to detail
  • Maintain a high level of confidentiality at all times
  • Remain professional and composed when handling sensitive or high-pressure calls
Qualifications:
  • Previous call center experience required
  • Medical field experience highly preferred, but not required
  • Hospital switchboard or answering service operator experience is a plus
  • Strong phone presence and excellent communication skills
  • Minimum typing speed of 40 WPMDemonstrated job stability and consistent tenure in previous roles
  • Ability to work independently and learn quickly
  • Comfortable handling sensitive and sometimes high-pressure situations
  • Familiarity with medical terminology is a plus
  • Reliable and responsible with the ability to meet the requirements of an essential position
  • Must be available to work some holidays and during inclement weather
  • Background check required

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Level

Junior L3

Salary

$21.00 - $23.00 per hour

Location

East Boston, MA

Occupation

Customer Service Representatives

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

yesterday

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