Guest Service Agent
stepstone hospitalityBrooklyn, NY
Guest Service Agent
stepstone hospitalityBrooklyn, NYEntry L2
Front Desk Guest Service AgentJoin our dynamic hospitality team at Indigo Hotel, as a Guest Service Agent, where your friendly demeanor and commitment to excellence will create memorable experiences for our guests. We are seeking a motivated and professional individual to provide exceptional customer service and ensure our guests feel welcomed and valued throughout their stay.
Key Responsibilities:
- Greet and assist guests with check-in and check-out procedures in a courteous and efficient manner
- Respond promptly to guest inquiries, requests, and concerns, providing solutions or escalating as necessary
- Manage reservations, cancellations, and modifications accurately using the property management system
- Provide information about hotel amenities, local attractions, and services to enhance guest experience
- Maintain a clean and organized front desk area, ensuring all materials are up-to-date
- Collaborate with housekeeping, maintenance, and other departments to fulfill guest needs
- Handle cash, credit card transactions, and billing processes accurately
- Follow all safety and security procedures to ensure a safe environment for guests and staff
Skills and Qualifications:
- High school diploma or equivalent; additional hospitality training is a plus
- Previous experience in customer service or front desk operations preferred
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to remain calm and professional in high-pressure situations
- Proficiency with reservation and property management software
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Positive attitude and a genuine desire to assist guests
We foster a welcoming and inclusive work environment that values growth and development. Join us and be part of a team dedicated to delivering outstanding service and creating memorable guest experiences. We offer competitive benefits and opportunities for career advancement.
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Level
Entry L2
Location
Brooklyn, NY
Occupation
Hotel, Motel, and Resort Desk Clerks
Industry
Hotels and Motels
Posted
3 days ago