Desktop Support Specialist - Gilbert, AZ
Compensation:
$25-$29/HPosition Overview: We are seeking an experienced Desktop Support Specialist to serve as the primary IT support resource for our Gilbert office location. This role requires a self-sufficient professional who can independently manage all desktop support functions for a 200+ person facility while maintaining high service standards and building strong relationships with end users.
Key Responsibilities:- Provide comprehensive desktop support for Windows and Mac environments
- Handle tier 1-3 technical issues and complex problem resolution
- Create, modify, and deactivate Active Directory accounts
- Manage endpoint security programs and system migrations
- Install, configure, and troubleshoot hardware and software
- Coordinate repairs for equipment under third-party maintenance agreements
- Provide remote support via phone and desktop sharing applications
- Lead and contribute to IT projects including system rollouts and upgrades
- Maintain SLA compliance for all assigned tickets
- Troubleshoot network connectivity, printer issues, and wireless problems
Required Qualifications:- Minimum 3 years of corporate desktop support experience
- Proficiency with Microsoft systems including SCCM, Intune, and PowerShell
- Strong Active Directory administration skills
- Experience with Office 365 and Teams administration
- Knowledge of Windows and Mac hardware troubleshooting
- Mobile device setup and troubleshooting experience
- Microsoft Certified Professional (MCP) or equivalent certification
- Bachelor's degree in computer-related field or equivalent experience
Preferred Qualifications:- Experience with Dynamics 365 and Five9 call center systems
- Familiarity with Cisco and Aruba network equipment
- Previous experience as sole IT support for a business location
- Project management experience with system implementations
Position Requirements:
This position requires a driven, accountable individual who can work independently as the only onsite IT support person. The successful candidate must demonstrate strong communication skills, proactive problem-solving abilities, and a commitment to providing exceptional customer service.
CORE COMPETENCIES:- Self-sufficiency and independent problem-solving
- Relationship building and proactive issue identification
- Active Directory expertise
- Microsoft endpoint management (SCCM, Intune, PowerShell)
- Tier 2/3 technical troubleshooting capabilities
- Business systems experience (Dynamics 365, Five9)
- IT project participation and implementation
- Ticket management and SLA compliance
- Remote support and communication skills
- Mac devices and network equipment familiarity
