Inbound Reservations Agent - Destinations Reservation Agents assist our valued guests with booking new lodging, tour, and activity reservations. They also handle general customer inquiries and provide extraordinary, world-class service! Successful agents excel at building rapport; they are knowledgeable about our destinations and generate excitement for visiting our breath-taking properties!
Job Responsibilities:
  • Demonstrate excellent problem solving, complaint resolution and negotiation skills
  • Demonstrate a strong sales aptitude with ability to up-sell, cross-sell and overcome objections
  • Possess strong communication skills
  • Are passionate about delivering quality service and making a difference in the guest experience
  • Demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality
  • Can learn quickly and adapt to change in a fast-paced, high performance driven culture
  • Demonstrate exceptional habits of dependability and attendance
Possess strong computer skills, including proficiency in Microsoft Outlook, and internet browser. Must hold a high school diploma or GED equivalent. Hours of operation are Mon-Sun, 9am-6:00pm. Employee must have open availability during the above hours of operation. Pay is $16 per hour. Candidates must be able to attend work at Stone Mountain Park as scheduled. Bilingual abilities are a plus.
Qualifications:
  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • Autonomous/Independent -- enjoys working with little direction
  • Job Types: Full-time, Permanent

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Level

Junior L3

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Location

Stone Mountain, GA

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Industry

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Posted

3 days ago

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