Vice President of Customer Success
arkham talentManhattan, NY
Vice President of Customer Success
arkham talentManhattan, NYManager L7
Marketing ManagersSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales Managers
APPLY NOW (opens in a new tab)(NYC 2-3 days a week, no flexibility on this) My client is an AI-powered marketing technology platform helping large enterprise marketing teams launch e-mail campaigns inside regulated industries and they're growing inside some of the world's biggest brands.
The role:
- You'll own the entire post-sale relationship: onboarding, adoption, renewals, and expansion. You'll build and lead the team, define the customer lifecycle, bring AI into how CS actually operates, and report on the health of the revenue base to the exec team and board.
- What they're looking for:8+ years leading CS, Renewals, or AM teams at a SaaS or AI company, ideally with large enterprise customers
- A real track record owning renewal rates, cutting churn, and driving expansion
- Experience working with marketing or martech buyers at large enterprises, ideally in regulated or brand-sensitive industries
- You've built AI into a team's operating model, not just used ChatGPT yourself
- You've hired and developed senior leaders and scaled teams
Bonus: a mix of post-sale and sales experience
Comfortable presenting metrics and strategy to execs and the board If you love customers and revenue in equal measure and want to build a CS function from the ground up for its next stage of growth, DM me or drop a comment.#hiring #customersuccess #saas #martech
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Level
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Location
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