Customer Service & Administrative Coordinator

Job Summary: In this role, you’ll support the Sales, Customer Service, and Installation departments to ensure smooth operations, effective team communication, and a superior customer experience. It requires strong organizational skills, attention to detail, and the ability to multitask across various systems, processes, and teams.

Key Responsibilities: Maintain and update CRM systems with accurate data and documentation Re-engage and follow up on leads provided by project managers Prepare, send, and submit contracts, credit card authorization forms, and financial documents to clients and accounting Collect and input customer information related to service claims and communicate updates to managers Answer phones, transfer calls, take messages, and provide outstanding customer service Greet and assist walk-in clients and phone inquiries with professionalism and warmth Schedule and confirm showroom appointments, estimates, and installations Confirm installation dates and provide updates throughout the project lifecycle Send post-installation communications, including care instructions, feedback/review requests, and warranty documents Coordinate service calls and updates in collaboration with the installation department Track and respond to service emails and ensure timely customer follow-up Support general office duties including maintaining an organized workspace Assist coworkers and departments during peak times or with collaborative projects Help with accounts receivable for specific customers; process incoming payments accurately Ensure all financial documents are completed and routed properly Attend team meetings and product trainings to stay current on procedures and offerings Learn basic product knowledge to support customer questions confidently Bonus/commission potential for closing follow-ups or self-generated leads

Qualifications: 3+ years of experience in a customer service or administrative support role (required) Proficient in CRM tools and accurate data entry (required) Strong attention to detail and time management skills Bilingual in English and Spanish is a plus Confident, clear communicator – both written and verbal Positive, solution-oriented mindset and adaptability to changing priorities Team-oriented but able to work independently and take initiative

What We Offer: Starting at $22.00/hour, with room for growth and bonus potential Full-time | Day Shift | 40 hrs/week Paid Time Off On-the-job training and continued professional development A collaborative, supportive work culture where your contributions matter