Parts Customer Service

KEY RESPONSIBILITIES: Assist customers and technicians in person, by phone and by email with parts identification, pricing, availability and orders. Identify the correct parts using manufacturer catalogs, diagrams and electronic lookup systems. Provide technical product information and resolve customer issues, warranty inquiries and returns per company policy. Contact existing customers to identify parts needs, including customers whose purchasing has slowed. Follow up on open quotes and backorders to convert them into sales. Recommend preventive maintenance parts and wear items such as brooms, nozzles and filters. Order processing Prepare quotes and process orders, payments and returns accurately. Follow open sales orders through completion Provide details needed for accurate invoicing. Service department support Fulfill parts for service work orders and coordinate with technicians to ensure timely and accurate parts delivery. Source parts from vendors, manufacturers and other Owen locations to minimize equipment downtime. Inventory and department upkeep Receive, stock, pick, pack and ship parts, verifying shipments for accuracy and condition. Maintain accurate inventory records and assist with cycle counts and physical inventory. Keep the parts department clean, organized and labeled, and suggest stocking changes for frequently requested items. SAFETY & COMPLIANCEFollow all OSHA and company safety standards for receiving, material handling, forklift use and storage. Follow hazardous material practices and report unsafe conditions, near misses and incidents immediately. QUALIFICATIONS / EXPERIENCE ENVIRONMENTHigh school diploma or equivalent.1+ years of experience in parts, counter sales, customer service or warehouse work. Ability to read parts catalogs, diagrams and electronic parts lookup systems. Basic computer skills, including order entry, email, Word and Excel. Clear verbal and written communication and accuracy with orders, payments and counts. Comfortable contacting customers proactively and recommending products. Able to switch between counter, phone, warehouse and admin work on a small team.

PREFERRED QUALIFICATIONS: Parts experience in a heavy equipment, truck or industrial dealership. Familiarity with Vactor, Elgin, TRUVAC or similar environmental equipment. Experience serving municipal, government or contractor customers. Mechanical aptitude and experience with a dealer ERP system. PHYSICAL REQUIREMENTS / WORK ENVIRONMENTAbility to lift up to 50 lbs and work in a hands-on environment as needed. Primarily a branch/dealership environment, with regular time in the shop, yard, and field with customers and staff. Work at a parts counter, on the phone, and in a warehouse environment. Stand and walk for extended periods. Occasional overtime or Saturday hours may be required. Safely use ladders, forklifts and other material handling equipment. TRAVEL AND SCHEDULE EXPECTATIONSStandard schedule is Monday through Friday, with flexibility required during peak periods or business needs. Occasional after-hours or weekend work may be necessary based on operational requirements. Travel may be required for regional meetings, vendor visits, or training.

EEO STATEMENT: Owen Companies are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.