Southfield Dispatch Please check your email inbox, spam and junk folders for important communication regarding your hiring status. If you unsubscribe from emails, you will not receive notices to schedule interviews and testing. The selection process will include the completion of a City of Southfield application, a review of the applicant's qualifications, driving record and criminal history check, a mandatory written examination (3 hours), and an oral board interview. Selected candidates will be subject to a level 4 background investigation, and must successfully pass a psychological evaluation and physical exam prior to employment. Each step of the process must be passed before the applicant will be moved to the next step. City of Southfield Driving Standards link: City of Southfield (Download PDF reader) Southfield Dispatch is a 24-hour, 7-day a week operation including nights, weekends, and holidays. You will be required to work overtime, even mandatory overtime and must have flexibility/availability for emergency call back or overtime. Representative Job Duties Receive and prioritize incoming emergency and non-emergency calls, complaints, and inquiries from the public. Evaluate the information and dispatch police, fire, and emergency medical assistance. Perform crisis intervention with distraught callers when necessary. Use good judgment and common sense in making decisions and maintain composure during extremely stressful situations. Operate communications equipment including computers, radios, and telephones. Full-time shift work--including days, afternoons, midnights, weekends, and holidays. Mandatory unscheduled overtime may be required, depending on staffing. Performs other duties as assigned.
Job Requirements:
As Determined By the City Of Southfield Southfield Dispatch is a 24-hour, 7-day a week operation including nights, weekends, and holidays. You will be required to work overtime, even mandatory overtime and must have flexibility/availability for emergency call back or overtime. High school diploma or equivalent. One (1) year of relevant work experience serving the public or in a high volume call center environment. Prefer previous experience at a 9-1-1 communications center; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. Possess voice, speech characteristics (e.g. tone and diction), language and communication skills suitable for telephone and radio operations. Current expertise or ability to learn to operate Computer Aided Dispatch (CAD) system and other office equipment. Prefer candidates with the ability to type 30 w.p.m. Must be able to read and interpret maps. Valid driver's license and must meet the City of Southfield driving record standards. Must have NO felony convictions and no record of serious misdemeanor convictions.
Supplemental Information:
The selection process will include the completion of a City of Southfield application, a review of the applicant's qualifications, driving record and criminal history check, a written examination, and an oral board interview. Selected candidates will be subject to an extensive background investigation, and must successfully pass a psychological evaluation and physical exam prior to employment. Each step of the process must be passed before the applicant will be moved to the next step. Applicants who meet the minimum requirements will be notified by email to attend an orientation and testing. Applicants must maintain all minimum requirements and certifications while waiting for consideration for employment. Names of the successful candidates will remain eligible for consideration for nine months from placement on the eligibility list.
Benefits:
We offer a complete benefits package to career employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave and more! City of Southfield Employee Benefits SummaryOVERVIEWMandatory Benefits: Medical, Dental and Vision Elections, or Opt OutSupplemental Benefits: Term Life, Aflac, Met Law, Retirement Savings Account, Tuition Reimbursement, EAP, FMLA, Flexible Spending Account, Residency Bonus Blended Pension Plan Employees - Defined Benefit SERS1.5% Multiplier for all years of service 3 Years Final Average Compensation Upon Retirement 10 Years Vesting 5% Employee Contribution - Defined Contribution 401a MissionSquare 3% 401 a City Contribution 3% 401 a Employee Contribution (minimum)5 Year Vesting Schedulehttps://www.missionsq.org/Retirement Health Savings - Effective July 1, 2020 Tier III and IV employees shall contribute 2% of pensionable wages and the City will contribute $100 per month.https://www.healthcare.gov/ - 5 years of years of service: 50% vested 6 years of service: 75% vested 7 years of service: 100% vested Participation in the RHS begins on the first day of employment and end on the day of separation. Life Insurance MetLife - The city provides term life insurance benefits with accidental death and dismemberment for qualified employees as soon as possible, through the proper insurance carrier in accordance with the following schedule: - AFSCME 329: 0-30 months employment $30,000 life and ADD, after 30 months of employment $50,000 term life, accidental death and dismemberment coverage. ACS TPOAM PST AFSCME 3636:$50,000 Term life and $50,000 ADD Insurance Medical Elections - Blue Cross Blue Shield of Michigan (2025) Community Blue PPO 10 Community Blue PPO 12 Community Blue PPO 15HAP HMO - Dental - Blue Cross Blue ShieldVision - Blue Cross Blue ShieldHealth insurance 1stday of the next month of hire date. Employee has 30 Days to select benefits, otherwise will wait until open enrollment. COBRA coverage through TASC in the event of separation you are entitled to continuation medical coverage up to 18 months.
Retirement Savings Account:
Supplemental - MissionSquare 457borT. Rowe Price 457bRetirement savings account with no employer contribution. Funds, added to a 457 can be pre-tax or post-tax. - Pre Tax funds lower taxable income in bi-weekly paycheck; however, taxes may have to be paid upon the distribution of funds in retirement. Post-tax deferrals are taken from already taxed funds in your paycheck, which means that little to no taxes will be taken upon distribution in retirement. Loans are available. Supplemental - Tuition Reimbursement 75% reimbursement for tuition and fees (excluding late fees) for city-related classes or degree programs with a grade of "B" or better, up to $2,500 annually, plus 75% for required books. - Residency BonusAnnual residency bonus of 1.5% of annual salary by Jan 1st with proof of residency. Elected officials and contractual employees ineligible.
Fire and Police Excluded:
Supplemental - MetLifeVoluntary Term Life and ADDAdditional life Insurance can be purchased for employees and dependents at an additional cost for the employee. - AFLACShort term disability, cancer, accident and hospitalization insurance. Dennis Patton dennis_patton@us.aflac.com.Supplemental - EAP Ulliance Employee Assistance Program through Ulliance- six free counseling sessions, legal, finance and life coaching programs. Supervisors are not notified if employee uses services. - FMLAFamily Medical Leave Act worked up to 1250 hours or one year. Can take off time to care for a medical emergency for themselves or immediate family members for up to 12 weeks unpaid. Absences approved by BASIC or FMLA vendor.
Supplemental - FSA & Dependent Care:
Flexible Spending Accounts and Dependent care through TASC are pre-tax funds that are used to cover certain out-of-pocket medical expenses and childcare costs. A total dollar amount is elected, and a debit card is sent to you to pay for incurred expenses. - Pre-tax funds are deducted bi-weekly to cover the cost of the total amount you have elected. There is an annual election limit of $3,300 for 2025.Renew Annually, it's not automatic.
