Front Desk Summer Intern

JOB SUMMARY: INTERNSHIP FOR CURRENT UNDERGRADUATES ONLY! Guests at Margaritaville Lake Resort come to experience the special vibes that only the Margaritaville brand can provide! We are looking for bright, confident and outgoing individuals to join the Front Desk team this summer to be part of the warmest welcome our resort can offer and to CREATE AND DELIVER FUN AND ESCAPISM for our guests. Experience is not required - we will train you on the job. To work on the Front Desk, you must be upbeat, clear thinking, a confident communicator with excellent English language skills. You must be at least 18 years of age and possess an outgoing and positive attitude as well as a willingness to learn in a fast-paced environment. There are opportunities for those who want to learn what goes on behind the scenes too. Spend time on the PBX Operator seat taking and directing calls, greet our guests at the door with a warm welcome and assist them with directions, luggage and information, talk to or shadow the Managers, learn about forecasting and scheduling and even shadow the Night Auditor. The possibilities are up to you! You must be able to stand for long periods of time, be an excellent communicator in English, present a confident and friendly personality and be able to remain calm under pressure. We'll take care of the rest!

ESSENTIAL JOB FUNCTIONS: Learn to check guests in and out of the hotel promptly, efficiently and courteously following the procedures outlined in the Front Desk Handbook. Issue room keys in accordance with security practices. Accurately post room charges. Collect payment and make change, run daily end of shift report and maintain accurate cash handling. Learn to handlemultiple incoming telephone lines with appropriate greeting and routes them to the appropriate extensions. Maintain a clean and tidy work area. Rotation on Guest Services desk, PBX (operator) and Night Audit Understand the type of guest queries, complaints and requests associated with a busy full-service resort and learn to respond quickly and professionally

KNOWLEDGE, SKILLS & ABILITIES: Demonstrate great attention to detail as well as an understanding of genuine hospitality Scrupulously follow all Driftwood and Margaritaville Lake Resort policies and procedures. Be organized and able to prioritize workload; able to multi-task for the benefit of quality services Havesuperb communication skills; oral and written, ability to handle difficult people. Takepride in a job well done. Be conscientious of and preservehotel personnel and guest security, property and privacy at all times Must have a comprehensive knowledge of the English language to be able to effectively communicate with guests, associates and vendors. Must have a flexible schedule and be available days, nights, weekends and holidays. Must have good computer skills; typing 40 words per minute or more preferred. Be willing to adhereto the dress code as outlined in the Driftwood Hospitality Associate Handbook PHYSICAL DEMANDS Writing, typing, walking, bending, stretching, repetitive motions and standing for long periods sometimes in excess of 8 hours with only a half hour lunch break. Occasional pushing, pulling, lifting and carrying of up to 25 pounds. Hearing; communication with guests and staff, audible alarm systems. Specific vision abilities required include visual acuity; near/distance vision and the ability to see color

Benefits: Room Discounts for Friends & Family

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status. Source: Driftwood Hospitality