At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you. Under general supervision, this position coordinates cross-functional technology initiatives and works with customers, users, and internal departments to translate business needs into clear requirements and actionable plans. The role manages projects and software-related activities from planning through implementation, including release readiness, testing coordination, issue management, risk identification, documentation, and stakeholder communication. The position helps ensure operational readiness, successful delivery, product quality, and positive customer outcomes while supporting continuous process improvement and an exceptional customer experience. This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Louisville, KY; Monett, MO; Overland Park, KS; or Springfield, MO. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.
What you'll be responsible for:
Coordinating cross-functional projects and software-related initiatives from planning through implementation. Managing project timelines, deliverables, risks, dependencies, and communications to support successful outcomes. Coordinating development, quality assurance, testing, release readiness, and implementation activities to ensure alignment with established requirements and performance standards. Reviewing software defects, enhancement requests, and supporting documentation to identify impacts, risks, and opportunities for improvement. Facilitating collaboration among customers, users, technical teams, and business stakeholders throughout the product and project lifecycle. Monitoring project progress and communicating status, risks, issues, and recommendations to leadership and other stakeholders. Supporting pilot programs, testing initiatives, release validation, and other readiness activities. Analyzing operational data and trends to support decision-making and continuous improvement. Developing and maintaining procedures, job aids, knowledge content, and communications for internal and external audiences. Identifying and supporting process improvements that increase efficiency, product quality, and customer readiness. May provide guidance and support to less experienced team members. May perform other job duties as assigned. What you'll need to have: Minimum of 3 years' experience in project coordination, software support, software implementation, business analysis, or product management. Experience coordinating cross-functional initiatives and driving projects from planning through completion. Demonstrated ability to identify process improvements and support position change across multiple groups. Experience communicating project status, risks, issues, and recommendations to leadership and business stakeholders. Must be able to work at night 3 times per year to support client installations. Ability to travel up to 5%. What would be nice for you to have: Bachelor's degree or advanced degree preferred. Knowledge of financial services technology, products, or software solutions. Experience supporting software testing, quality assurance, release readiness, implementation, or production support activities. Experience using work tracking, customer relationship management, service management, or collaboration platforms. Strong project management, organizational, analytical, and decision‑making skills. Ability to manage competing priorities and meet deadlines in a fast‑paced environment. Strong written and verbal communication skills, including the ability to present complex information in clear, user‑friendly terms. Experience creating reports, presentations, status updates, and communications for leadership and other stakeholders. Strong facilitation and meeting‑management skills. Ability to work independently while collaborating effectively across multiple departments. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. Why Jack Henry? At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time.
