The Import Operations & Customs Specialist is responsible for managing import shipments from origin through final delivery and preparing U.S. Customs entries in compliance with all applicable regulations. This position combines operational coordination with brokerage execution and requires strong attention to detail, regulatory awareness, and customer ownership.
Responsibilities:- Import Operations
- Coordinate import shipments (air, ocean, truck, rail) from origin to final delivery
- Collect, review, and validate shipping documents (MBL/HBL, commercial invoices, packing lists, arrival notices)
- Track shipments and proactively communicate status updates to customers and agents
- Coordinate with carriers, terminals, truckers, and warehouses
- Monitor and manage demurrage, detention, and free-time exposure
- Resolve shipment discrepancies, delays, and documentation issues
- Maintain accurate records in the TMS and operational systems
- Process files from A to Z with billing and closing of transaction
- Customs Brokerage / Entry Writing
- Prepare and transmit customs entries via ACE Classify merchandise using the HTSUSDetermine correct customs value and country of origin
- Apply special tariff provisions (e.g. Section 301, 232, IEEPA, AD/CVD, 98/99 provisions)
- Calculate duties, taxes, and fees accurately
- Respond to CBP inquiries Support PSC filings, protests, audits, and compliance reviews
- Escalate compliance concerns when required
Qualifications:- Minimum 3 years’ experience in Customs Brokerage related work.
- Specialized training in Air Import and Ocean Import
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Familiarity with Descartes import module
- Good verbal and written communication skills
