WFH - Bilingual Customer Service Representative (English and Spanish)

Job Description: Customer Service Representative The Customer Care Representative is responsible for handling inbound and outbound calls in a call center environment. This role serves as the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring customer satisfaction in a timely and professional manner.

Key Responsibilities: Interact with customers via phone, email, and in-person to address questions, concerns, and service requests. Assist customers with payments, renewals, cancellations, and other policy- related needs. Resolve customer issues and complaints promptly while maintaining a professional and positive attitude. Provide accurate information regarding company products, services, and policies. Document customer interactions and maintain detailed records. Collaborate with team members to achieve departmental goals and service standards. Maintain high levels of customer satisfaction in very interaction.