RV Service & General Manager

Job Type: Full-Time

Reports To: Owners / Executive Leadership

Job Summary: The RV Service & General Manager is responsible for overseeing all aspects of the service department and general business operations. This includes managing staff, ensuring high-quality repairs, maintaining customer satisfaction, controlling costs, and driving overall business performance. The role also includes oversight of mobile RV service operations, emissions testing, parts store management, and sales/service center coordination.

Key Responsibilities: Service Department Management Run an efficient and profitable service department. Schedule and supervise technicians and service staff. Monitor technician productivity and ensure time is sold effectively. Oversee repair orders, warranty submissions, and service documentation. Ensure compliance with safety regulations and environmental standards. Maintain high-quality service standards and minimize comebacks. Conduct regular inspections of completed work for quality assurance. Recommend tools, equipment, and training to improve service capabilities. Manage mobile RV service operations including scheduling and dispatch. Oversee emissions testing procedures and compliance. General Business Operations Forecast and manage departmental and company-wide goals and budgets. Monitor business performance using reports and KPIs. Develop and implement operational policies and procedures. Ensure compliance with federal, state, and local regulations. Maintain accurate records for service, payroll, inventory, and customer interactions. Coordinate with parts, sales, and administrative departments for smooth operations. Oversee parts store operations including inventory management and customer service. Manage sales and service center activities to ensure customer satisfaction and profitability. Hire, train, and mentor service and support staff. Conduct regular team meetings and performance reviews. Foster a culture of teamwork, accountability, and continuous improvement. Facilitate technical training and certification opportunities. Customer Relations Ensure all customers are greeted promptly and professionally. Provide accurate estimates and timelines for repairs and maintenance. Handle customer complaints and resolve issues according to company policy. Maintain 24-hour follow-up procedures to confirm customer satisfaction. Build long-term relationships to encourage repeat and referral business.

Qualifications: 5+ years of experience in RV or automotive service management. Strong leadership and team-building skills. Technical knowledge of RV systems (electrical, plumbing, HVAC, chassis, etc.).Excellent communication, problem-solving, and organizational abilities. Familiarity with service software, warranty procedures, and inventory systems. Valid driver’s license and clean driving record.

Education: Bachelor’s degree in Business, Automotive Technology, or related field preferred. Equivalent experience in RV service and business management accepted.

Skills: Ability to read and interpret technical manuals, safety regulations, and financial reports. Strong mathematical and analytical skills for budgeting and performance tracking. Ability to manage multiple priorities in a fast-paced environment. Proficiency in customer service and conflict resolution.

Work Environment & Physical Demands: Combination of office and shop floor work. Must be able to lift up to 50 lbs and work in various weather conditions. Occasional travel for training or vendor meetings may be required.