Personalization Lead

Personalization LeadThe Distribution Center Lead - Personalization Operations is responsible for supporting the Operations Manager with leading associates across Personalization production, including Techniques and Packing, while ensuring daily productivity, quality, and customer service goals are met. The Distribution Center Lead - Personalization Operations position is located in Olive Branch, MS.You'll be excited about this opportunity because you will: Maintain a strong floor presence while directing and supporting associates across assigned Personalization areas Control workflow and prioritize work to ensure production and customer service deadlines are met Monitor productivity, quality, and process adherence throughout the shift; provide associates with operational direction as needed and communicate performance or recurring process concerns to the Operations Manager for follow-up. Ensure associates follow established production, quality, part tracking, damage, and exception processes Identify and resolve workflow barriers, aging orders, and exceptions to maintain continuous production Train and develop associates on standard processes, quality expectations, equipment, and safe work practices Partner with Techniques, QA, Packing, Picking, Inventory Control, and other operational teams to resolve issues and maintain order flow Ensure customer orders are completed accurately and meet established quality standards before progressing through the operation Check out some of the required qualifications we are looking for in amazing candidates: High School Diploma or Equivalent At least 1 year of leadership experience Bilingual proficiency in English and Spanish required Able to effectively train, provide operational direction, and communicate processes and expectations in both English and Spanish. Working knowledge of Excel, PKMS, RF Scanner, and AS400Able to multi-task, prioritize work, and maintain strong attention to detail Able to take initiative and work with minimal direction Excellent attendance and willingness to be part of a team Available to work overtime and flexible schedules Focus on maintaining a safe working environment at all times Perform other warehouse duties as assigned This is an onsite and in office role We prefer some of these qualities as well: Experience with personalization, production, quality, picking, packing, or Inventory Control processes Previous experience leading associates in a production or distribution environment Review these physical requirements, as they play a major part in this role: Able to bend, reach, squat, and climb stairs/ladders Able to lift up to 50 lbs. Comfortable walking/standing 90% of the day Our company benefits are second to none in the industry: Generous discount on all Williams-Sonoma, Inc. brand products 401(k) plan and other investment opportunities Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations) Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance For more information on our benefits offers, please visit MyWSIBenefits.com To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required)EOE