Patient Services Representative – Medical Office

Community Care Physicians seeks a Patient Support Specialist to deliver exceptional, patient-centered service in our multispecialty medical group. In this role, you will greet and assist patients, coordinate appointments and referrals, verify insurance, and maintain accurate electronic health records. You’ll collaborate closely with clinicians and staff to resolve patient concerns, support access to care, and uphold privacy and quality standards in a fast-paced, team-focused environment serving New York’s Capital Region. Serve as first point of contact for patients by phone and in person, providing courteous, patient-centered support Schedule and confirm appointments, referrals, and follow-up visits across multiple providers and specialties Verify insurance coverage, obtain authorizations, and collect/update patient demographic and billing information Educate patients on practice procedures, portals, and available services to support access to care Coordinate with clinicians, nurses, and administrative staff to resolve patient issues promptly Maintain accurate records in the electronic health record (EHR) while protecting patient confidentiality Assist with check-in/check-out, copay collection, and basic forms or documentation Escalate complex clinical or billing concerns to appropriate clinical or administrative teams Support quality improvement and patient experience initiatives within the practice Contribute to a collaborative, respectful environment aligned with organizational values Patient scheduling Electronic Health Records (EHR) systems Insurance verification and authorizations Medical office procedures Customer service HIPAA compliance Data entry and accuracy Call center or multi-line phone systems Basic medical terminology Payment collection and front-desk operations Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Certified Medical Administrative Assistant (CMAA) preferred Certified Healthcare Access Associate (CHAA) preferred HIPAA training/certification preferred Bilingual skills a plus