Bilingual Tier I Technician
virtual vocationsDenver, CO
Bilingual Tier I Technician
virtual vocationsDenver, COJunior L3
Computer User Support SpecialistsCustomer Service RepresentativesComputer Network Support Specialists
Translation and Interpretation ServicesComputer Systems Design ServicesCustom Computer Programming Services
APPLY NOW (opens in a new tab)To provide frontline technical support, the full-time Bilingual Tier I Technician will assist English and French-speaking end users in a high-volume contact center environment, troubleshooting mobile device issues and managing service requests remotely.
Key responsibilities:
Provide first-level technical support to users via phone, chat, and email
Troubleshoot and resolve issues related to mobile devices and connectivity
Create and manage tickets in ServiceNow, ensuring accurate documentation of issues and resolutions
Required qualifications:
High school diploma or equivalent
1-2 years of experience in customer service or technical support preferred
Ability to speak both French and English fluently
Experience supporting mobile devices or working with mobile carriers preferred
Proficiency with computers and general technology platforms
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Level
Junior L3
Location
Denver, CO
Occupation
Computer User Support Specialists
Industry
Translation and Interpretation Services
Posted
yesterday