Client Experience Manager

Client Experience Manager | Client & Referral Operations Lead the Experience. Shape the Culture. Elevate Specialty Veterinary Care."Leadership isn't measured by the number of people you supervise. It's measured by the number of people whose experience is better because you showed up."At CUVS, we believe exceptional medicine and exceptional experiences are inseparable. At Cornell University Veterinary Specialists (CUVS), we're looking for an exceptional leader to help define the experience of one of the nation's premier specialty and emergency veterinary hospitals. This is more than a client service leadership role. As our Experience Manager, you'll lead Client Services, Referral Operations, and Medical Records, partnering with specialists, nurses, and operational leaders to create an extraordinary experience for every patient, every family, and every referring veterinarian. You'll coach and develop a talented team, strengthen relationships throughout the veterinary community, improve systems and workflows, and help shape how CUVS is experienced—both inside our hospital and across the region. The Team You'll JoinYou'll report directly to the Vice President of Operations and join an exceptional leadership team that includes hospital operations, nursing, finance, learning and development, communications, and medical leadership. We believe the best ideas come from collaboration, and you'll have the support, autonomy, and partnership to make a meaningful impact. We're Looking For Someone WhoInspires and develops high-performing teams Leads with empathy, accountability, and integrity Thrives in a fast-paced, collaborative environment Builds trusted relationships with families, colleagues, and referring veterinarians Thinks strategically while never losing sight of the human experience Loves improving processes as much as developing people