Customer Service Manager A media company is looking for a Customer Service Manager to build out a CS system from the ground up, manage the team, and handle escalations. This is a priority hire for someone who understands the client base's specific needs and communication style, and who can bring structure and leadership to a high-volume support environment.
Key Responsibilities:
Build a customer service system from the ground up
Manage the customer service team
Handle escalations directly
Support Operations:
Oversee resolution of high-volume software "how-to" tickets, many of which require a quick phone call to resolve
Oversee handling of hardware issues, most commonly caused by customer misuse (e.g., water damage, drops) rather than manufacturing defects
Qualifications:
Strong understanding of the client base's specific needs and communication style
Experience building or managing a customer service system and team
Comfortable handling escalations and high-volume support issues
Strong communication skills
Ability to delegate effectively
Interested? Send your resume to: Racheli@bhirednyc.com
