Account Director

As an Avionté Account Director, you will own a portfolio of high-value accounts with responsibility to protect and grow revenue, while delivering an exceptional customer experience. You will identify expansion opportunities, build the business case, and close expansion opportunities within existing accounts. You'll serve as a trusted advisor to customer executives while consistently driving toward ACV growth and retention targets. A deep knowledge of Avionte's full product and service portfolio is essential to connect that knowledge to customer outcomes in a way that moves deals forward. Key performance indicators include Customer Retention, Customer Satisfaction, and increased Monthly Recurring Revenue per customer. This is what you'll do: Own and exceed annual and quarterly ACV quotas through a combination of retention, upsell, and cross-sell activity within your account portfolio. Proactively identify expansion opportunities including new modules, services, partnerships, and drive them through a full sales cycle from discovery to close. Use AI-assisted account intelligence and reseach tools to prioritize outreach, identify buying signals, and prepare for high-stakes conversations with greater precision. Execute compelling demos and deliver ROI-driven business cases that connect Avionte's capabilities to measureable customer outcomes. Prepare and deliver Quarterly Business Reviews that go beyond reporting and frame the conversation around growth, unmet needs, and the next commercial opportunity. Build and maintain executive-level relationships that create access, trust, and receptivity to expansion conversations. Leverage conversation intelligence and AI-driven tools to surface risks and trends before they become churn events. Coordinate internal resources including Operations, Engineering, Product, and executive stakeholders to support deal progression and customer success. Serve as the key escalation point when relationships are at risk; own the resolution and the recovery. Maintain accurate pipeline and account records in CRM, using AI-assisted features to keep data current and forecasting clean. Advocate for customer needs internally, routing feedback to product and leadership in a way that strengthens retention and informs roadmap. Lead presentations at Avionte's annual user conference. Travel to customer sites as needed to advance relationships and close business. This is what you'll need:5 years of experience in Account Management, ideally selling Saas-based solutions to staffing firms. Proven ability to run a full sales cycle within existing accounts; identify, build a case, present, negotiate, and close. Comfort holding commercial conversations at the executive level. Solid understanding of pipeline management, forecasting, and revenue reporting. Demonstrated use of AI tools in a day-to-day workflow including account research, prep, outreach personalization, and signal monitoring. Strong executive presence with the ability to influence without authority. High attention to detail, disciplined follow-through, and strong organizational habits. SaaS experience required; staffing industry experience highly preferred. Bachelor's degree preferred Compensation & Salary RangeThe good-faith salary range for this position is $80,000 - $90,000 per year plus commissions. Actual pay will depend on your skills, qualifications, education, geographic location, and internal equity.