Patient Services Associate (PSA) IIThe Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Obtains pre certifications and/or pre authorizations for procedures, verifies insurance, referrals and patient demographic information. The PSA II supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.
Job Description:
Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.Obtains pre certifications and/or pre authorizations for procedures.
Maintains efficient flow of practice and escalates patient and/or provider concerns as
and interacts with patients/visitors in a professional manner, on phone or in person.
Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
Other duties as requested or assigned.
Minimum Qualifications:
HS Diploma or equivalent required.
Must be able to communicate courteously with patients and/or visitors. Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors. Ability to process and interpret data. Ability to multi task while managing a time sensitive workload.
Physical Demands Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Work Shift: Workday Day (United States of America)
Worker Sub Type: Regular
Employee Entity: Thomas Jefferson University Hospitals, Inc.
Primary Location Address: 3941 Commerce Avenue, Willow Grove, Pennsylvania, United States of America
Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.
