Virtual TellerThis is a fully ON-SITE position (located in Conroe, Texas), scheduled at 30 hours per week. The Virtual Teller is responsible for responding to both member and potential member needs with a high quality of service. This includes performing transactions and providing information accurately, professionally, quickly, and efficiently, via multiple media channels, with a primary focus on Interactive Teller Machine. The Virtual Teller is also responsible for answering member inquires and assisting them in understanding and utilizing credit union products and services.
Responsibilities include:
Process member transactions accurately, efficiently, and timely including accepting cash and check deposits, withdrawals, transfers, loan payments etc. Inform and educate members on credit union products and services in a fast-paced environment.
Provide information and referrals to members seeking other services including, but not limited to new accounts, lending, and insurance.
Answer questions regarding member account information. Direct members to Relationship Specialist when needed.
Perform other duties as assigned by manager.
Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
