Estimator Position We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail! In addition to competitive pay, we offer our full time associates the following benefits: Health insurance Dental insurance Vision, Life, Disability insurance 401(k) with company match Professional work environment, with job training and advancement opportunities
Overview:
The Estimator is responsible for generating the gross sales of the company's business. Our ideal candidate must have complete knowledge of estimating and the claims process. They must also possess excellent negotiating, sales and communication skills. The Estimator must possess a positive attitude with customers and employees and portray a professional business image. This position involves a great deal of contact with the public. For this reason, our ideal candidate is friendly, accommodating, cheerful, well groomed, and helpful. These qualities are essential to achieve an acceptable closing ratio and customer satisfaction index (CSI).
Essential Duties:
Providing excellent Customer Service.
Greeting customers, maintaining a conversation and educating all customers about the claim and repair process when they come in for an estimate.
Speak to and offer assistance to anyone waiting in the office (i.e. coffee, soft drinks).Managing and maintaining all DRP's, including following up with prospective DRP relationships.
Writing estimate of damage ensuring estimates is written to company standards.
Reviewing and explaining estimates with customer, providing the customer with a copy of the estimate.
Obtaining repair authorization, as needed.
Timely negotiation of repair costs with Insurance Appraisers.
Managing all supplements and re-inspections throughout the repair process, documenting with images, this includes the taking of images and storing of images.
The following up and documentation of supplement items reported by technicians.
The adding in of correct labor charges to RO at the moment of authorization.
The coordination of notifying the parts department of supplement parts that needs to be ordered.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
