Accounts Receivable & Collections Analyst

What You'll Do: Collections and Customer Account Ownership: Own collection activity for an assigned business-to-business customer portfolio; prioritize accounts by aging, balance, risk, and payment history to improve cash flow and reduce overdue receivables Engage customer accounts payable, procurement, and business contacts to resolve payment barriers, secure commitments, and follow through on promised payments while maintaining productive relationships Reconcile customer accounts and investigate short payments, deductions, unapplied cash, and invoice discrepancies with Billing and Cash Application; document actions, owners, and next steps. Escalate payment risk and unresolved balances promptly; recommend payment arrangements, credit reviews, or other action within established policies and approval requirements Dispute Resolution and Business Partnership: Investigate disputes involving purchase orders, pricing, service documentation, customer portals, or billing accuracy; coordinate with internal owners and escalate complex issues to Finance leadership Identify recurring causes of late payment and partner with Commercial, Project Management, Billing, and Operations to prevent repeat issues and improve the customer experience Process Improvement: Follow established collection priorities, outreach cadences, and escalation procedures; recommend practical improvements and help maintain standard operating procedures. Support Azenta's Lean culture by identifying recurring problems and participating in improvements that reduce manual work, rework, and time to collect. Support ERP and collections workflow improvements by documenting issues, testing system changes, and adopting new reporting and automation tools. Share account insights and effective practices with colleagues; complete assigned actions on collections improvement projects and track results Cash Forecasting Reporting and Controls: Provide portfolio-level cash collection estimates based on open invoices, customer commitments, and dispute status; update expected payment dates and explain differences from actual receipts. Prepare and maintain reporting on overdue balances, aging, payment commitments, and dispute status; support days sales outstanding analysis and distinguish cash recovery from credits and write-offs. Summarize account risks, expected collections, and outstanding actions for Finance leadership; help track the results of process improvements. Maintain accurate account records and supporting documentation; provide collectability insights to Accounting and support close and audit requests while following approval and control requirements

Required Qualifications: Minimum of 4 years of relevant experience in business-to-business collections, accounts receivable, or credit and collections, including direct responsibility for customer account follow-up and payment resolution Demonstrated ability to resolve past-due balances, reconcile customer accounts, and identify recurring payment issues Strong understanding of the invoice-to-cash process, including billing, payment terms, account reconciliation, deductions, dispute management, and cash application Experience using an enterprise ERP or receivables platform; strong Excel skills, including pivot tables, lookups, and account-level data analysis Strong customer communication, analytical, and problem-solving skills; ability to organize an assigned portfolio, meet deadlines, and work effectively with internal partners Bachelor's degree in Accounting, Finance, Business Administration, or a related field, or an equivalent combination of relevant education and professional experience

Preferred Qualifications: Experience with Oracle ERP and reporting or automation tools such as Tableau, Power BI, or Excel Power Query Experience in life sciences, healthcare, or another complex business-to-business services environment with recurring and project-based billing Experience contributing to collections process improvements, financial system changes, or Lean and other structured improvement initiatives Join us and help enable life?changing discoveries by keeping critical life science systems running reliablyevery day.