Mira Home in Utah is seeking an Intraday Workforce Management Specialist to oversee the real-time performance of the Customer Care Center in NICE CXone. You will monitor queues, call volumes, and service levels against forecast, ensuring agent adherence and attendance with live adjustments.
This fast-paced role requires translating live data into actionable guidance for Team Leads and Specialists, driving intraday forecasting, coverage optimization, and continuous process improvement.
