General Manager

We are seeking a highly motivated and hands-on Grounds Maintenance Grounds Maintenance General Manager Job Roles and Responsibilities Oversee all field operations, including maintenance, irrigation, fertilization, pruning, and snow and ice management services. Ensure consistent, high-quality service standards are met across all commercial and residential accounts. Optimize route planning, crew sizes, equipment utilization, and service schedules for maximum efficiency. Minimize rework, callbacks, and service gaps while seamlessly managing seasonal operational transitions. Lead, mentor, and hold accountable all crew leaders, field supervisors, department managers, and office staff. Recruit, hire, train, and retain a high-performing team of managers and key field staff. Implement clear performance expectations, key performance indicators (KPIs), and firm accountability structures. Manage the operating budget, job profitability, and comprehensive top-and-bottom-line P&L objectives. Control and monitor labor, overtime, fuel, and equipment costs effectively. Review pricing structures, manage contract scope creep, and proactively prevent margin erosion. Partner with ownership on financial forecasting, growth planning, and future operational scalability. Serve as the primary escalation point for key clients and maintain strong relationships with property managers. Oversee subcontractors, manage major vendor relationships, and ensure all contracts are executed accurately to scope. Deliver timely, accurate, and fully costed project estimates. Improve standard operating procedures (SOPs), checklists, and operational workflows. Leverage industry software for routing, costing, time tracking, estimating, and customer relationship management (CRM).Qualifications And Certifications 8+ years of professional experience in commercial landscaping, grounds maintenance, or field-service operations. Proven track record of successfully managing multiple field crews and supervisors simultaneously. Strong financial acumen with a deep understanding of labor management and profit margins. Previous leadership experience acting as a General Manager or Operations Director is highly preferred. Experience servicing institutional or commercial clients (e.g., campuses, government facilities, Class A commercial properties).Demonstrated high accountability, strong leadership skills, and a low-ego approach to management. Prior experience stepping into and managing operations within a founder-led business is a significant plus.