Celebrity Cruises - Assistant Maître D

Responsibilities: Directs, coaches, supports, supervises and evaluates (in conjunction with the Restaurant Manager) the performance of all direct reports. Individual will be responsible and held accountable for a section of the Restaurant and other specific duties assigned by the Restaurant Manager. When assigned to work in the Midnight Buffet he/she will be responsible for the check in and coordination of the Restaurant personnel, assigning their respective duties (working in conjunction with the Assistant Food Manager).Must be thoroughly versed with the company's high food and service standards, anticipating and fulfilling guests' needs. Visits every table of his/her section on a daily basis, ensuring guests are totally satisfied with the food and service. Recognizes guests by their names and personally takes care of all special requests and VIPs in his/her section. Responsible for keeping track of all special occasions such as birthdays or anniversaries and ordering the respective amenities for the celebration. Notifies the Restaurant Manager of any unhappy or difficult guests in his section for further follow up. Ensures that the Restaurant personnel follow company policies at all times regarding uniforms, personal appearance and hygiene. Has sound knowledge of wines and wine service and whenever necessary assists the Wine Sommelier with wine service. Takes an active role in the training program for the Restaurant personnel, especially with newly hired personnel, giving them the necessary guidance to successfully integrate into the team.

Requirements: Minimum of five to eight years hospitality management experience in an upscale hotel, resort. Ship board experience is mandatory required. Very strong management skills in a multicultural and dynamic environment. Very strong communication, problem solving, decision making, and interpersonal skills. Superior customer service, teambuilding and conflict resolution skills. Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques. Strong planning, coaching, organizing, staffing, controlling, and evaluating skills. Intermediate computer software skills required. Possess a good understanding of basic accounting principles such as numbering flow, "Debits/Credits", adjusting entries and corrections. Good level of English language. Minimum 21 years old.