Voice Product Owner –Understanding of end-to-end contact center functionalitiesExposure to Twilio IVR and Insights reporting will be a bonusGood communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholdersUnderstanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria'sTask ownership and accountability of product processes and deliverablesEmpathetic and high-performing product person who thrives in high-speed environment
