Job Details Job Location: R E Campus S07 - Bridgeton, NJ 08302
Position Type: Full Time
Education Level: High School
Salary Range: $18.50 - $18.50 Hourly
Travel Percentage: Up to 50%
JOB TITLE: Home Energy Assistance Adjudicator
HOURS: 8:30 a.m. - 4:30 p.m. Monday-Friday, some afterhours and weekends required
SUPERVISOR: HEA Office Manager
DIRECTOR: VP/Social Services
DEPARTMENT: Social Services Department
JOB FUNCTION:
The Home Energy Assistance Adjudicator will perform duties to promote Energy Assistance Program in Cumberland, Gloucester and Salem Counties.
ESSENTIAL FUNCTIONS Process Home Energy Assistance Applications in CRM
Process Home Energy Assistance Application in JAVA, when necessary
Process Winter Termination Program registrations
Make applicant appointment via ITFrontDesk scheduler and/or google calendar
Answering incoming calls, record messages and relaying information
Make sure all documentation required for completing application is correct
Complete intake procedures on all scheduled appointments and walk- ins
Maintain excel applicant tracking logs on a daily basis
Assist clients with NJSHARES application process
Attend Outreach Events/Activities in Cumberland, Gloucester & Salem
Maintaining projected Levels of Service
Enter applicant information into the EmpowOR database
Maintain a working relationship with Utility Companies
Conduct home visits to homebound applicants when necessary
Refer applicants to other Social Services Programs as needed
Some travel necessary
Other duties as assigned
QUALIFICATIONS:
High School Diploma or GED and one year of experience in a customer friendly business
Knowledge of computer and Microsoft office programs
Good written and oral communication skills in English and/or Spanish
Valid New Jersey Driver’s License
Access to an insured vehicle daily
