Lin Health | Enrollment Coordinator CompanyLin Health is a high-growth startup that provides treatment for chronic pain and symptoms, inpartnership with medical groups nationwide. Our mission is to address the pressing need foraccessible, affordable, and effective support for the 1 in 5 Americans suffering from chronic pain. The company was established by industry veterans who are passionate about helping peoplemaximize their returns on the most important investment they make: their health. Lin is funded bytop VC firms in the tech and healthcare space. Our treatment philosophy is based on a nervous system first approach to pain and other chronicsymptoms (ie. IBS, chronic fatigue syndrome, long COVID), recognizing the role the nervous systemplays in both amplifying and at times perpetuating chronic symptoms. Our recovery program utilizesthe latest evidence based techniques in neuroscience and pain reprocessing to help peopledecrease and often eliminate their symptoms. Beyond management, we believe that recovery fromchronic pain and persistent symptoms is possible … and we see it all the time! RoleAs an Enrollment Coordinator at Lin Health, you will be responsible for guiding patients throughthe enrollment process after they sign-up or have been referred by their provider. This role isfocused on high-volume outbound phone outreach, patient education, and accurate execution ofenrollment workflows. You will spend most of your time speaking directly with patients—listening to their concerns, explaining Lin’s treatment approach using established talking points while adapting to individualpatient needs, answering questions, and helping them take the next steps to begin care. Thework is structured and goal-oriented, with clear call expectations and performance metrics, andrequires consistency, focus, and comfort with repetition. In addition to patient conversations, Enrollment Coordinators contribute to the quality andeffectiveness of Lin’s operations by surfacing common questions, identifying gaps ormiscommunications, and sharing observations and coordinating with internal teams to helpresolve issues and improve processes. This is a hands-on, execution-focused role for someone who values reliability, clear goals, andmeaningful patient impact, and who takes pride in doing essential work well.
Job Responsibilities include:- Conduct outbound calls to patients recommended by their providers for treatment or interested in learning more about our program, speaking from standardized talking points but adapt to each patient’s needs.
- Become a confident expert in answering patient questions about the treatment experience and clinical approach.
- Use a proprietary technology platform to register patients for treatment, check insurance eligibility, and set patients up for initial visits.
- Work efficiently and at steady velocity to reach daily and weekly outbound call goals, and work toward performance metrics for activated members.
- Provide feedback to clinic coordinators around any miscommunications from providers to patients that you identify in your calls.
- Provide feedback to technology development teams around challenges and opportunities you face in using your call lists and registration tools.
- Work to resolve any outstanding issues for patients by coordinating with cross-functional team members.
- Take on additional and diverse roles or projects, potentially including these examples:
- Patient eligibility: Help process patient forms as required for specific types of insurance
- Patient communication: Help manage inbound patient calls and respond or direct calls appropriately
- Special projects: Help with research projects by looking at patient records or listening to calls and labeling specific issues. Help with research projects by creating standard forms to survey patients for key insights. Help with research projects by entering data into spreadsheets.
Qualifications:- Passion for customer service and helping people, related experience preferred
- Very comfortable making a high daily volume of outbound phone calls; related experience strongly preferred
- Passion for delivering quality healthcare treatments to patients in need
- Consistent and reliable
- Able to adapt to changes in protocols, tools and goals
- Excellent telephone etiquette and verbal communication skills
- Adapting your explanations and support to a variety of age and education levels
- Resilience and resourcefulness in customer service situations
- Very comfortable working with technology to navigate dashboards, call lists and data entry
- Comfortable with problem-solving and basic troubleshooting
- Energized by the opportunity to join a high-growth startup and contribute through a variety of tasks
- Delighted to work as part of a team but comfortable being the only person doing your job on some days
- Keen to receive regular feedback well and incorporate it into your approach
- High school diploma or GED required
Background/experience with telephone sales or role with high volume outbound calls preferred.
Background in psychology, neuroscience or behavioral health strongly preferred
Remote work 20-40 hours per week Monday - Friday within standard business hours of your timezone.
This is a bring-your-own-device role. You will need a reliable computer, a stable high-speedinternet connection, and a private workspace suitable for handling protected health information.
Lin provides access to all required software platforms and accounts.
Rate of $21/hour with potential 10% quarterly bonus based on KPI.Must be able to work in the US without company sponsorship of a work permit.
