Information Technology Apprentice (Database Management) Under direct guidance and supervision, works toward acquiring the knowledge, skills, and abilities required to perform entry-level duties within an assigned information technology program area team: Serves as an apprentice to designated staff learning core information technology competencies Attend training courses relevant to assigned information technology program area Assists assigned information technology program area team with daily tasks such as: Database server and activity monitoring, database maintenance and patching, complete customer requests, etc. Learns IT Change Management policies and procedures Assists documenting database inventory, process flows and procedures Builds foundational knowledge of database management concepts and strategies Leverages appropriate resources to build problem solving skills Learns foundational concepts of SQL and scripting Performs other related duties as needed including: Representing the agency and assigned program area to internal and external customers Scheduling meetings, preparing agendas, and taking meeting notes Providing project support for database services projects At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website !
Our benefits package includes:
Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation ) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Minimum Qualifications:
1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support -Or equivalent of Minimum Class Qualifications for Employment noted above. Job Skills: Information Technology Knowledge: Computer hardware and software Ticketing software (e.g. Service Now) * Customer Service techniques and standards* State IT policies, procedures and applicable laws * Operations and processes for diagnosing common or recurring system problems* Database procedures used for querying prior incidents to gather information * Relational database management systems and structured query language (SQL) Incident response and handling methodologies* Principal methods, procedures, and techniques of gathering information and producing, reporting, and sharing information* Organization's core business/mission processes* Skills: Technical writing and documentation practices (e.g standard operating procedures, training documents, workflow diagrams) * Reading/verbal comprehension (i.e. comprehend and apply written & verbal instructions) Operating PC Hardware and Software (e.g. MS Word, Excel, PPT, Outlook) Critical thinking (i.e. impact analysis, troubleshooting) Conducting open-source research for troubleshooting network and client-server issues* Basic operation of computers Basic Scripting capabilities* Data protection strategies* Abilities: Communication (e.g. Oral, Written, Active Listening) Problem sensitivity/problem solving Time Manage (e.g. organization and prioritization) Active learning Match the appropriate knowledge repository technology for a given application or environment* Accurately define incidents, problems, and events in the trouble ticketing system* *Developed after employment
