United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.
Location:
2727 N Central Ave, Phoenix, Arizona 85004 United States of America Part‑Time - Live Verify Phone Agent (Remote). Agents support U‑Hawl’s TruckShare 24/7 program by reviewing customer information, IDs, and selfies to approve rentals and help prevent fraud. This is a phone‑focused customer service role that includes inbound/outbound calls, customer chats, and verification sessions in a fast‑paced, high‑volume environment. Successful agents can multitask, navigate multiple systems, identify potential fraud concerns, and deliver excellent customer service while assisting multiple customers simultaneously. Candidates should be able to effectively manage stress, remain adaptable, and maintain performance standards in a fast‑paced environment.
Essential Functions:
Review customer information and verification documents Verify identity and rental eligibility Handle inbound and outbound customer calls Support customers through phone, chat, and online verification tools Document customer interactions and verification outcomes Meet quality, accuracy, and productivity standards
Requirements:
1+ year of customer service experience (high‑volume phone experience preferred) Strong communication, problem‑solving, and multitasking skills Comfortable navigating multiple systems simultaneously Strong attention to detail and decision‑making abilities Reliable attendance and punctuality
Pay & Benefits
Starting pay:
$16/hour Growth opportunities up to $19/hour within 6‑9 months based on performance and attendance Eligible bilingual agents may earn $18/hour after passing bilingual assessments Comprehensive part‑time benefits including Medical, Dental, Vision, Rx Savings, and 401(k) Availability Requirements Minimum 25 hours of availability per week Must be available to work Saturday and Sunday (6 consecutive hours each day) Must be available Friday, Saturday, and Sunday Schedule commitment required for the first 6 months Holiday availability required Hours and schedules vary based on business needs Current Priority Shifts (Arizona Time) 5:00 PM – 11:00 PM AZ 1:00 PM – 7:00 PM AZ 3:00 AM – 9:00 AM AZ (limited need) Education Program Virtual Instructor‑led education followed by hands‑on experience and ongoing coaching. Phone calls are introduced early in education. Full 90‑day training commitment required. Consistent attendance, camera on participation, and professionalism are essential. Current Education Class Start Date: 10/27/2026.
Schedule: 2 weeks: Tuesday, Wednesday, Friday, Saturday & Sunday.
Hours:
8:00 AM – 2:00 PM (Arizona Time). Work‑From‑Home Requirements: Quiet, professional, distraction‑free home workspace. Reliable high‑speed internet with Ethernet connection. Childcare/dependent care arrangements in place during working hours. Camera participation required during training and meetings. Virtual backgrounds are not permitted.
Technical Requirements:
Windows 11 PC 16GB RAM minimum (32GB recommended) SSD with available storage Webcam and wired USB headset Internet speeds: 50 Mbps download minimum 5 Mbps upload minimum Under 100ms ping. U‑Hawl Holding Company, and its family of companies including U‑Hawl International, Inc. (“U‑Hawl”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U‑Hawl will not hire or re‑hire individuals who use nicotine products. The states in which U‑Hawl will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U‑Hawl has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U‑Hawl is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis. Since 1945, U‑Hawl has been serving do‑it‑self‑moving and their households. Like many other successful ventures, the concept for U‑Hawl was generated out of need. After World War II, there existed the widespread need for do‑it‑self‑moving equipment that would be available on a one‑way, nationwide basis. U‑Hawl co‑founders L.S. “Sam” Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U‑Hawl trailers. In the process, an industry was born.
