HR Manager Operations

Summary: The Manager, HR Operations - Shared Services leads centralized HR service delivery through standardized processes, tiered support, self-service, automation, and continuous improvement. This role leverages Workday, HR ticketing and case management systems, analytics, and AI-enabled chat tools to streamline operations, build actionable dashboards for HR Business Partners, and deliver efficient and responsive employee experience. Type of Opportunity: Full time Job Exempt: YesJob is based: Reverend Hugh Cooper Administrative CenterWork Shift: Days (United States of America)

Responsibilities: Lead HR Shared Services operations, including AskHR support, employee records and transactions, offboarding, HR policy administration, tuition reimbursement, employee recognition, and related programs. Establish standardized processes, tiered support, service levels, and escalation paths that deliver timely, accurate, and consistent HR services. Leverage Workday and HR ticketing and case management systems to manage workflows, strengthen data integrity, improve case resolution, and support system enhancements, testing, and integrations. Advance employee and manager self-service through automation, knowledge content, AI-enabled tools, and conversational chat solutions. Build and maintain dashboards, service metrics, and workforce reporting that provide actionable insights to HR Business Partners and leadership; oversee required reporting, including the Affirmative Action Plan, VETS submission, EEO-1, and California payroll reporting. Identify and implement process improvements that increase efficiency, quality, consistency, and the employee experience. Develop, implement, communicate, and continuously improve HR policies, procedures, and technologies in alignment with organizational objectives, applicable laws, and regulatory requirements; support ongoing HR compliance and survey readiness, including The Joint Commission. Monitor service quality, productivity, case trends, and team performance; resolve complex or escalated HR operational issues. Lead, coach, and develop a high-performing team focused on service excellence, accountability, and continuous improvement. Manage hiring, performance, employee relations, and other supervisory responsibilities; lead special projects as assigned.

Qualifications: Bachelor's degree in Human Resources, Business, Organizational Development, Project Management, Process Improvement, or a related field. Five years of broad HR experience, including three years in HR operations or Shared Services leadership; experience in a large organization preferred. Proficiency with Workday, Microsoft 365, AI tools such as Copilot, and HR ticketing and case management systems. Strong knowledge of HR practices, employment law, policies, regulatory compliance, and survey readiness. Demonstrated success using data, service metrics, project management, and process improvement to increase efficiency, reduce costs, and enhance service delivery. Strong problem-solving, stakeholder management, organizational, and time-management skills, with attention to detail. Lean or Six Sigma experience preferred. All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits. Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more. Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services