Customer Service Representative Answering phones professionally and timely Answering email requests professionally and timely Providing general customer service Research of shipments for Corporate/Accounting requests/reports Communicate charges with accounting when outside vendors are used Understanding TSA regulations Develop pickup/delivery routes and maintain contact with drivers throughout the day Modify daily routes to accommodates the needs of customers Act as a communication liaison between customers, drivers, sales, and company facilities Cultivate strong relationships with drivers and customers Scheduling of residential pickups Able to work overtime and weekend on call rotations Other duties assigned deemed necessary by the Cartage Supervisor Requirements: Bilingual (Spanish/English) is a PLUS! Must have dispatch experience and be familiar with the So Cal area Multitasker, there are heavy call, email, and workload volumes OT and flexible schedule Good customer service skills
