Customer Service Representative We are seeking a detail-oriented Customer Service Representative to support our Distribution Customer Care Services (DCCS) team. This role involves resolving order inquiries, coordinating logistics, and delivering exceptional internal customer support in a fast-paced, metrics-driven environment.
Responsibilities include:
Research and resolve order, shipment, delivery, and inventory issues.
Respond to branch inquiries through ServiceNow, email, and other communication channels.
Coordinate with distribution centers, vendors, carriers, and internal departments.
Process order cancellations, shipping updates, address changes, and freight reconsignments.
Maintain accurate documentation while meeting productivity, quality, and SLA targets.
Identify process improvements and operational efficiencies.
Qualifications include:
High school diploma or equivalent.2+ years of customer service experience.1–2 years of supply chain, logistics, distribution, or order management experience.
Intermediate Microsoft Excel skills, including sorting, filtering, and analyzing large datasets. Excel assessment required.
Proficiency in Microsoft Outlook, Teams, and Office applications.
Strong communication, organization, research, and problem-solving skills.
Ability to independently manage high-volume requests and competing priorities.
Preferred:
Experience with SAP, Oracle, ServiceNow, or Workday.
Familiarity with UPS, FedEx, and shipment tracking systems.
Internal customer service or email-based support experience.
