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Customer Support Administrator (IT Specialist) Remote / Telecommute Jobs

clearanceUpper Marlboro, MDSenior L5

$77,500 per year

Computer User Support SpecialistsNetwork and Computer Systems AdministratorsComputer Network Support Specialists
Other General Government SupportComputer Systems Design ServicesComputer Facilities Management Services
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Senior Customer Support Administrator/IT Specialist GovCIO is hiring a Senior Customer Support Administrator/IT Specialist with an active Secret clearance to serve as an on-site support point of contact for customers, providing assistance, resolving issues, and ensuring an exceptional service experience across classified and unclassified networks. This is a fully on-site position in Largo, MD.
Responsibilities:
  • Supports Microsoft Windows environments, repairs/replaces system peripherals, including printers and scanners, and maintains configuration management data and documentation.
  • Creates, updates, and tracks service call requests within service ticket tracking systems such as Remedy, Service
  • Now, Service
  • Manager, and others.
  • Troubleshoots and resolves issues with on-site communications equipment.
  • Provides user support for mobile devices, including MDM (Mobile Device Management) solutions.
  • Facilitates resolution of network, hardware, and software problems, including O365 and OneDrive.
  • Maintains remote user assistance capabilities.
  • Provides technical assistance for relocations and moves.
  • Stages and takes down end-user workstations and associated equipment.
  • Manages user/workstation accounts and permissions within Active Directory.
  • Maintains operability of the Uninterruptible Power Supply (UPS).Provides troubleshooting of VTC equipment.
Qualifications:
  • High school diploma with 6 - 9 years of IT customer support (or commensurate experience)
  • Excellent communication, problem-solving, and interpersonal skills to handle inquiries efficiently while maintaining a positive and professional demeanor.
  • Experience with system reimaging, remote desktop management platforms, and remote connection tools.
  • Ability to lift 50 pounds.
  • Clearance Required: Active Secret, with the ability to obtain and hold DEA suitability.
  • Posted Salary Range USD $77,500.00 - USD $77,500.00 /Yr. group id: 10384469

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Level

Senior L5

Salary

$77,500 per year

Location

Upper Marlboro, MD

Occupation

Computer User Support Specialists

Industry

Other General Government Support

Posted

3 days ago

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