Lead Order Management Specialist - First Shift

A Day in the Life: Assist customers with order-related tasks through systems like SAP/Oracle, Salesforce, and EDI portals, including entering, updating, canceling, or expediting orders and returns. Resolve customer inquiries about pricing, availability, delivery status, invoices, credits, and deductions, aiming for first-contact resolution. Identify and fix EDI "kick-out" errors and ensure accurate guidelines to complete tasks on time and with Supply Chain, Logistics, Finance, and Commercial Monitor order progress, identify potential delays, and suggest workflow improvements. Additional responsibilities may be assigned by management as needed. Keys to Success: Education High school diploma or equivalent required. Associate's degree preferred. Experience 3-4 years proven experience in customer service, order management, or call centers, ideally with experience resolving order or delivery-related issues. Comfort guiding peers—you've informally mentored or led small process initiatives Knowledge, Skills, Abilities Proficiency in Microsoft 365 and familiarity with multiple ordering systems (SAP, Oracle, Salesforce, Ariba, Coupa, etc.).Friendly, solution-focused communicator with strong written and verbal English skills. Attention to detail and proven time-management skills in a fast-paced, team-oriented environment. Problem-solver's mindset—able to recognize issues, diagnose root causes, and propose practical fixes.

Physical Requirements / Work Environment: The role may involve working in areas with chemical-based allergens such as penicillin and tetracycline. Proper PPE will be required, which may include: lab coats, coveralls, facemasks, hairnets, gloves, safety glasses, and steel-toe shoes. There is expected to be routine lifting or moving packages up to 40 lbs and occasionally up to 50 lbs using proper techniques, as well as using material handling equipment like pushcarts, pallet jacks, mobile cylinders, and forklifts, with push/pull efforts up to 100 lbs. There may be frequent standing, walking, bending, climbing steps, and assisting with staging or checking order accuracy in environments with varying overtime, holidays, or weekend shifts as needed is required. As a condition of your employment with Thermo Fisher Scientific, you must successfully complete and satisfy Thermo Fisher's pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements. Customer requirements may differ from or exceed Thermo Fisher's criteria.

Benefits: We offer comprehensive healthcare, paid Holidays, tuition reimbursement, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation! Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected /Disability AccessJob Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Compensation and Benefits: The hourly pay range estimated for this position based in Maryland is $21.76–$29.10.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount