Experienced Low Voltage/IOT Service Technician Lead

About the Role: We are seeking a highly skilled and professional AV Service Technician Lead to join our team in a client-facing position specializing in high-end residential smart home systems. In this role, you will provide expert troubleshooting, service, and maintenance for complex home technology systems—including automation platforms, audio/video distribution, home theaters, lighting control, networks, and surveillance systems and more. This is an excellent opportunity for a technician who takes pride in craftsmanship, thrives in problem-solving environments, and enjoys working with cutting-edge technology in stunning residences.⸻Key Responsibilities:

• Diagnose and resolve issues across integrated AV and control systems (Crestron, Savant, Elan, URC, Control4, Lutron, etc.)Troubleshoot and service distributed audio/video, home theater systems, media rooms, lighting/shade control, and network infrastructure
• Provide remote and onsite support for system performance, firmware updates, hardware failures, and user experience improvements
• Serve as a technical point of escalation for complex or high-profile service calls
• Identify and fix network-related performance issues, configuration problems, or equipment failures
• Perform routine system maintenance, firmware updates, and system optimizations
• Interface directly with homeowners, estate managers, and design/build professionals with professionalism and clarity
• Document service calls, findings, and resolutions in a timely and organized manner
• Recommend system upgrades or preventive measures when necessary
• Ensure all work is performed cleanly, discreetly, and in line with the standards of luxury environments⸻Qualifications:5+ years of hands-on experience in AV/low voltage troubleshooting and service
• In-depth knowledge of control systems (Crestron, Savant, Control4), lighting/ shading (Lutron), networking, and home theater technology
• Strong communication skills and client-facing professionalism
• Working knowledge of remote support tools and service platforms (OvrC, Domotz, etc.)Familiarity with home theaters, matrix switches, DSPs, wired/wireless networking, and rack systems
• Experience managing or leading small service teams is a plus
• Comfortable working in high-end homes with a premium level of client interaction ⸻Preferred Certifications (a plus, not required):Crestron, Savant, Control4, Elan, URC, RTi, QSC technician certifications
• Lutron HomeWorks or Ketra, Vantage, RadioRaCTS or CTS-I (AVIXA)
• Network certifications (Cisco, Ubiquiti, CompTIA)⸻What We Offer:
• Work with cutting-edge technologies in the most exclusive homes
• Competitive salary and benefits package
• Opportunities for advancement in a growing, respected company
• Supportive leadership and collaborative team environment
• High-end tools, vehicles, and ongoing training