January: Transforming Consumer Credit Collections today works like an emergency room. The doctors carry too many patients, everyone arrives at their worst moment, and nobody has their chart. We're making it primary care. January personalizes interactions and optimizes decisions across every stage of consumer credit. We started in the hardest, most broken stage, because if it works there it works anywhere. Most consumers want to pay what they owe. They want a way out, not a break. We've serviced over $20 billion in debt across more than 20 million consumers. We see more people with charged-off loans each year than all but the top five US banks. Those consumers rate us about 50% higher than the banks that lent them the money. Creditors net over 30% more because we collect more and charge less. Most AI strips the human out of the work. We use it to make someone's hardest financial moment more human. The more human we make it, the more people recover. Now we're moving upstream, catching people before they default and building across every stage of the consumer credit lifecycle. The consumer in collections today is the consumer who gets approved tomorrow.
About the Role:
Most job descriptions start with a problem and look for someone to solve it. This one starts with you. If you're someone with an exceptional capacity to solve complex problems and call your own shots, we want to hear from you. If you're excited to shape the financial futures of millions and transform the future of consumer finance, show us how. You'll tell us your strengths and what you do better than almost anyone you've worked with. We'll find where you can make the largest impact at January and shape your role around it. What We NeedYou've done something exceptional. A function you built, a product people use, a craft you mastered, work people read, with proof of why it's remarkable. You treat prescription before diagnosis as a sin. You ask the fewest, most important diagnostic questions nobody else in the room thought to ask, then act on the answer the same week. You own outcomes end to end without waiting for direction. You fix what blocks progress, even outside your scope, and leave behind systems others can run. You actively experiment with AI to multiply what one person can do. No minimum years of experience. We care what you've done, not how long it took. Founding or early-team experience is a plus.
How We Work:
Decentralization beats control. The best calls get made by the people closest to them, not routed up a chain. You'll set the standards that let the team decide without you in the room.
Speed beats perfection. You run tight loops, act at 70% on reversible calls and adjust as you learn. Fast loops beat slow ones.
Candor beats comfort. You'd rather hear a hard truth early than a polite sidestep that wastes everyone's time.
Writing beats the average meeting. Clarity scales.
AI runs through everything here. 95% of our consumer interactions are AI-driven. Internally, we've built an LLM code reviewer and approver. We benchmark coding agents against real tickets so we can automate more of them. Over the last six months, Engineering has doubled how much we can ship. Non-technical teams are just as fluent in AI - anyone can spin up a custom LLM Slackbot, and everyone consistently builds AI tools and skills that are shipped org-wide.
We operate at every altitude. No one here lives only on Mount Olympus, not even the leaders. We get into the trenches to learn the ground truth. We constantly refine our information flows so that our decisions are driven by the best, most up to date inputs.
We build in person, at least three days a week in our office in Nolita, with a growing group coming in every day. Random run-ins cross-pollinate ideas. Face time builds trust no thread can. Building alongside people makes work far more fun.
We are currently hiring for this position in our New York office. As a New York City-based company, we are dedicated to transparent, fair, and equitable compensation practices that reflect our commitment to fostering an environment where all team members are valued and supported. We encourage individuals from all backgrounds to apply.
We are an equal opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, veteran status, or any other legally protected characteristic.
