Field Service Technician

Preventive Maintenance & Field Execution: Execute assigned Quarterly, Semi-Annual, and Annual Preventive Maintenance activities on HITEC systems with moderate supervision or support as required. Perform electrical and mechanical inspections including rotating machine components, flywheel, couplings, sensors, batteries, filters, cooling system checks, torque procedures, and related service activities. Perform basic generator/engine inspections such as meter testing, fluid checks, belts, hoses, leaks, and visual condition checks. Deep engine/generator repairs remain performed by approved third-party vendors unless otherwise directed. Support corrective maintenance, emergency service, installation, overhaul, and project-related field activities. Prepare for assigned jobs by reviewing scope, procedures, parts, tools, PPE, documentation, travel plans, and customer requirements.

Troubleshooting & Diagnostics: Perform basic electrical and mechanical troubleshooting using single-line diagrams, schematics, drawings, procedures, diagnostic tools, and technical documentation. Use monitoring, SCADA, PLC interfaces, QMS, logs, alarms, and operational status information to support troubleshooting with or without helpdesk assistance. Perform first-line fault analysis and escalate complex issues to the HITEC Helpdesk, Senior Technician, Field Service Manager, or other designated support resources. Demonstrate calm, methodical troubleshooting by stopping, thinking, verifying documentation, and understanding potential consequences before acting. Use the correct tool for the correct task and maintain awareness of workmanship quality.

Customer Communication & Professional Representation: Communicate clearly with onsite customer representatives regarding findings, job status, delays, recommendations, and next steps within assigned authority. Represent HITEC professionally at all customer locations through conduct, appearance, preparedness, communication, and care for the customer site. Maintain awareness that customer confidence is strongly influenced by communication, professionalism, cleanliness, and follow-through. Demonstrate confidence without arrogance and seek support when additional technical or customer communication assistance is required.

Reporting, Documentation & Operational Discipline: Complete service reports, checklists, photos, timecards, logs, expenses, and required documentation accurately and within required timelines. Follow HITEC documentation, JSOX, quality, safety, and internal reporting requirements. Maintain clean and organized work areas, vehicles, tools, test equipment, and job materials. Report daily progress, job quality, issues, risks, and completion status to the Field Service Manager or designated Service leadership. Support coordination with vendors by observing, documenting, and verifying completion of assigned vendor activities when directed.

Teamwork & Department Support: Support Level 1 technicians, peers, senior technicians, coordinators, vendors, and managers to help work move forward. Supports the onboarding and development of less experienced technicians through professionalism, teamwork, knowledge sharing, and positive field support during OJT activities. Contribute to a department-first culture where success is based on service execution, customer support, and company reputation rather than individual recognition. Demonstrate integrity and professionalism when work is missed, delayed, or reassigned; help resolve the issue without blame or negativity. Perform other duties as assigned in support of the Service organization.