IT Support Specialist

Job Description: SYTEMTEC is seeking an IT Support Specialist for a high-profile Contract to Hire opportunity in Columbia, SC. The position requires full onsite work Monday-Friday in Columbia, SC. This position will require at least 2 years of professional, hands-on experience in IT/deskside support with a completed Bachelor's Degree. Equivalent years of experience may substitute for a completed degree. Required Skills of the IT Support Specialist:2+ years of help desk or IT support experience in addition to completed Bachelor's Degree Excellent communication including verbal, written, and documentation skills Working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, and general IT support practices Responsibilities of the IT Support Specialist: Serve as the first point of contact for staff seeking IT assistance by phone, email, or in person. Produce high-touch support with a focus on first-response resolution and white glove service. Troubleshoot and resolve routine issues with desktops, laptops, mobile devices, printers, and standard software applications. Process account setup, password resets, and access requests in line with agency policies and security standards. Perform break/fix and hardware support, including diagnosing, repairing, or replacing desktops, laptops, peripherals, and mobile devices, and coordinating warranty or vendor repairs. Maintain IT asset inventory, including tracking equipment assignment, receipt, deployment, and retirement