Regional Parts & Service Manager

All Jobs > Regional Parts & Service Manager Fully Remote • Western US (Utah, Arizona, Colorado, Nevada) • AfterMarket Full-time

Own and drive territory aftermarket parts and service revenue growth. Develop and execute dealer-specific business plans to increase Yanmar parts sales. Support customer retention initiatives and dealer profitability strategies. Promote adoption of One Yanmar dealer programs and initiatives. Drive utilization and penetration of aftermarket support programs. Identify performance gaps and implement improvement plans to achieve business objectives. Customer Support & Equipment Uptime Ensure rapid resolution of quality, warranty, and technical support issues. Lead CSI and NPS improvement initiatives with assigned dealers. Support warranty administration processes and maximize warranty recovery performance. Partner with dealers to improve customer experiences and equipment uptime. Act as a key liaison between dealers and internal support teams. Dealer Capability & Excellence Implement training and development plans to strengthen dealer performance. Promote participation in Yanmar technical and commercial training programs. Drive adoption and utilization of dealer support systems and tools, including: Dealer Portal YDS SA-Diagnostic SA-Remote Telematics Standardize dealer parts and service best practices. Provide coaching and guidance that improves dealer operational effectiveness. Inventory & Parts Management Ensure dealers maintain healthy parts inventories that support customer demand. Improve inventory planning and forecasting accuracy. Monitor stocking compliance and inventory health. Focus on availability of fast-moving parts to support service operations. Assist with critical parts backorders and expedited parts support. Align dealer inventory strategies with North American distribution policies and annual business plans. Governance & Performance Management Execute and enforce One Yanmar standards, reporting requirements, and accountability measures. Conduct monthly business reviews with assigned dealers. Monitor performance metrics and drive corrective actions when necessary. Escalate challenges quickly and lead resolution efforts. Deliver measurable business outcomes through disciplined execution.

Participate in cross-functional projects focused on dealer development and customer satisfaction.

Compact Track Loaders (CTLs) Skid Steers Mini Excavators Experience developing and delivering technical training programs. Knowledge of KPI scorecards, dealer audits, and business planning processes. Technical Knowledge The ideal candidate will possess strong working knowledge of: Parts operations, warehousing, and inventory management practices. Aftermarket business operations and dealer support strategies. Shop and field service operations for compact equipment. Warranty administration processes, systems, and best practices. Parts forecasting, procurement, and distribution processes. Vendor and supplier management practices. Financial analysis, budgeting, cost control, and P&L management. Dealer Management Systems (DMS), ERP platforms, CRM tools, and operational reporting systems. Skills & Capabilities Proven leadership skills with a strong sense of accountability, ownership, and results orientation. Ability to influence dealer partners and cross-functional teams to drive performance and continuous improvement. Excellent communication, presentation, and relationship-building skills. Strong business acumen with the ability to analyze operational and financial performance and turn insights into action. Data-driven decision maker with experience using KPIs and metrics to achieve business objectives. Highly organized, self-motivated, and capable of managing multiple priorities across a large territory. Effective collaborator who thrives in a fast-paced, customer-focused environment. Comfortable working across diverse teams and global business cultures. Proficient in Microsoft Office Suite and adaptable to new technologies, systems, and reporting tools. Willingness and ability to travel domestically and internationally as needed.

Improved Service Revenue Growth Higher Aftermarket Program Participation Customer & Quality Performance Improved CSI and NPS Scores Increased Customer Retention Strong Warranty Recovery Performance Operational Excellence Improved Fill Rates and Parts Availability Increased Inventory Health and Inventory Turns Consistent KPI Reporting Compliance Timely Action Plan Completion Dealer Capability Increased training participation and completion Full adoption of dealer tools and systems Why Join Yanmar Compact Equipment? At Yanmar Compact Equipment, we're committed to helping our customers perform their best work every day. Through our dealers, products, and people, we are continuously Building With You to create stronger businesses, stronger partnerships, and better customer experiences. When you join our team, you'll have the opportunity to: Influence the success of a growing dealer network. Drive meaningful improvements in customer satisfaction and loyalty. Shape the future of aftermarket support across North America. Collaborate with passionate professionals committed to excellence. Make a visible impact on business growth and operational performance. Ready to Build What's Next? Join Yanmar and help create a world-class dealer and customer experience through leadership, partnership, and operational excellence. Yanmar Compact Equipment North America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.

This position offers the potential for discretionary bonus compensation up to 15% of base salary.