Job Description:
Tier 2 IT Support Technician Pegasus Technologies, LLCChester County, PA | Full-Time | Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment.
Responsibilities:- Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments
- Troubleshoot escalated service tickets and resolve issues efficiently
- Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments
- Work with firewalls, switches, wireless networking, and VPN connectivity
- Participate in project work including migrations, upgrades, and infrastructure improvements
- Document technical procedures, configurations, and resolutions
- Communicate clearly and professionally with clients and internal team members
- Escalate complex issues when appropriate while maintaining ownership of the client experience
Required Skills & Experience:
3+ years of IT support experience, preferably within an MSP environment
Strong knowledge of:
- Windows 10/11 Windows Server
- Microsoft 365 Active Directory
- Networking fundamentals (DNS, DHCP, VLANs, VPNs)
- Experience with remote monitoring and management (RMM) tools
- Strong troubleshooting and customer service skills
- Ability to prioritize and manage multiple tasks effectively
- Excellent communication and documentation abilities
Preferred Qualifications:- Experience with Connect
- Wise, Autotask, Datto, Huntress, or similar MSP platforms
- Knowledge of cybersecurity best practices
- Experience supporting virtualization platforms such as Hyper-V or VMwareMicrosoft or CompTIA certifications are a plus
What We Offer:- Competitive salary based on experience
- Health benefits
- Paid time off and holidays
- Ongoing technical training and career growth opportunities
- Collaborative team environment
- Exposure to a wide variety of technologies and industries
- About Pegasus Technologies
Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients.
To apply, please submit your resume and a brief introduction explaining why you’d be a great fit for our team.
