Customer Service Sales Associate The Customer Service Sales Associate delivers world-class customer service to customers by receiving and processing packages for shipment and operating computers, copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate advises our valued customers by providing accurate information on our products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business quickly and efficiently.
Responsibilities:- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Practices good listening skills with customers, co-workers, and management
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all products, services, solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion
Assists in training new employees as we are a team and work together to provide excellent customer service at all times.
Maintains a clean, organized, and safe working environment
Performs other duties as assigned
Compensation$12-$14 Depending on previous customer service sales experience
Qualifications:- High school diploma or GED required
- Retail/customer service experience desired but not required
- Good communication and people skills
- Able to cross-sell and up-sell products and services
- Excellent packing skillsStrong computer skills, including Microsoft Office, email and various software programs
- Outstanding phone skillsStrong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40+ pounds
