Order Entry/Inside Sales - Customer Service RepLong Term Temp (6 months+, could go longer)
Pay: $23.00 - $30.00 per hour, depending on experience
Duties and Responsibilities:- Primary contact and service support for the regional Sales Team and Customers.
- Preparation and processing of: Reports
- Repair Quotations
- New seal Quotations
- Service OrdersSales Orders
- Purchase Requisitions
- Shipping documentation.
- Other Repair related Customer Services.
- Inventory replenishment and accountability
- Other processes as required
- Maintain and organize documentation.
- Provide after-hours response as needed for customer requirements
- Perform daily planning, scheduling, production, and continuous improvement efforts for the service center.
- Interact with personnel and other departments throughout the organization as needed to ensure goals and objectives are met.
- Work from assembly drawings and/or customer specifications, bill of materials, work orders, delivery notices and other documents.
- Maintain the service center and office environment in a professional, organized, safe and working condition.
- Ship products on time to customer requirements, minimizing delinquencies.
- Must read and follow all EBI policies, procedures, including the Employee manual, Quality System and HSE policies.
- Perform other general duties as required.
- Key Performance Measurements:
- Meet or exceed shipping goal every month.
- Control the inventory by effectively managing the material supply chain.
- Achieve on time delivery goals.
- Customer satisfaction interpreted utilizing management observation and customer feedback forms.
- Continuous improvement in the reduction of NCRs and CPARs.
- Lead time reduction.
- Others KPI as required.
- Knowledge and Experience:
- Bachelors Degree or equivalent service center or related position.
- Able to work unsupervised.
- Familiarity processes required.
- Computer application skills in MS Office products (Word, Excel, PowerPoint, Visio Outlook).Exceptional organizational skills with the ability to prioritize and pro-actively complete projects autonomously.
- Proven performance record of meeting and exceeding expectations.
- Team player with excellent interpersonal and communication skills that are exhibited at all times and under all circumstances.
- Ability to be assertive and persistent while being tactful with internal and external contacts.
- Must be able to assist with the resolution of customer conflicts / issues in a professional manner.
- Demonstrated history of driving improvements and measurable results.
