UI/UX Researcher
Location: Grand Rapids, MI
Job Summary:
We are looking for an experienced UX Researcher to foster data-driven decision making throughout the product lifecycle. The ideal candidate enjoys solving complex problems, collaborating cross-functionally, and bringing a voice to the users.
Requirements:- Plan and execute qualitative and quantitative user research using an array of research techniques
- Analyze user's behavioral and attitudinal data to uncover customer pain points and unmet needs
- Ability to conduct a range of research methods including user interviews, usability testing, surveys, ethnographic studies, contextual inquiry, and concept testing
- Synthesize and present research findings in context
- Leverage human centered design principles to develop journey maps, user personas, and jobs to be done
- Work closely with Product, Design, and Development teams to regularly integrate user feedback into the product design and development process
- Ability to accurately scope research initiatives by collaborating with stakeholders
- Leverage existing data and ability to tie insights to analytics
- Work in a SAFE Agile environment, coordinating projects by sprints
- Ability to work effectively both individually and as part of cross-functional teams
- Effectively manage vendor partner relationships ensuring that output meets internal expectations
Skills & Qualifications:- 3+ years of experience with UX Research
- Bachelors or advanced degree in Human-Computer Interaction, Interaction Design, Cognitive Psychology, Computer Science, Visual Design, or similar field
- Solid understanding of wireframes, storyboards, user flows, process flows and site maps
- Experience with unmoderated testing and prototyping tools
- Solid grasp on Human Centered DesignExpert written and verbal communication skills and attention to detail
- Portfolio demonstrating your expertise and ability to articulate your process
- Positive attitude, collaborative spirit and openness to giving and receiving feedback
Experience:
Proven experience with HTML, CSS, and JavaScript with proficiency in Sketch, Photoshop, Illustrator or other visual design and wire-framing tools Minimum 3-5 years of experience in UX Research
Education: Bachelors
